Program Manager

Mid--states-Bolt-; Burton (MI); On-site; USD 80,000 - 100,000; Full time

Benefits offered by this job

401(k) options

Medical, Dental, Vision Insurance

Paid Time Off

Short- and Long-Term Disability

Job summary

Mid-States Bolt & Screw is hiring a Customer Program Manager at their headquarters in Burton, Michigan. This role involves managing strategic customer accounts and ensuring high service levels through effective supply chain execution, blending customer relationship management with operational responsibilities.

The successful candidate will have 5+ years in supply chain and operations, and will work flexibly in a hybrid environment.

Qualifications

• 5+ years in Supply Chain, Operations, Customer Service, Program Management, or Industrial Distribution.
• Experience managing strategic accounts and cross-functional projects.
• Bilingual English/Spanish or APICS/ASCM/PMP certification is a plus.

Responsibilities

• Serve as the primary operational contact for assigned strategic accounts.
• Lead customer onboarding, product launches, and business transitions.
• Monitor customer demand forecasts and inventory trends.
• Own order fulfillment performance in partnership with Warehouse Operations.
• Coordinate resolution of customer quality concerns.
• Develop and report customer performance metrics.
• Identify supply chain risks early and coordinate contingency plans.

Skills

Customer Focus

Cross-functional Leadership

Supply Chain Management

Analytical Thinking

Problem Solving

Communication

Negotiation

Education

Bachelor’s degree in Supply Chain, Business, Operations, Engineering, or Logistics

Tools

Excel

Power BI

ERP (Epicor Prophet 21)

Job description

Mid-States Bolt & Screw, a trusted industrial distributor, is seeking aCustomer Program Manager to support our growing business. This position is based at our corporate headquarters inBurton, Michiganand offers a hybrid work environment, combining in-office collaboration with the flexibility to work remotely.

Position Summary

The Customer Program Manager is the operational owner for one or more of MSBS's strategic customer accounts — the central point of contact coordinating inventory, demand planning, order fulfillment, new product introductions, and quality across Sales, Purchasing, Warehouse, and Logistics. This role blends customer relationship management with hands-on supply chain execution to keep service levels high and programs running smoothly.

Key Responsibilities

• Serve as the primary operational contact for assigned strategic accounts, leading recurring business reviews and communicating updates internally.
• Lead customer onboarding, product launches, and business transitions; coordinate engineering changes and customer notifications.
• Monitor customer demand, forecasts, and inventory trends; partner with Purchasing to resolve shortages and mitigate supply disruptions.
• Own order fulfillment performance — backorders, expedites, on-time delivery, and shipping accuracy — in partnership with Warehouse Operations.
• Coordinate resolution of customer quality concerns and support root cause and corrective action initiatives.
• Develop and report customer performance metrics (fill rate, on-time delivery, inventory accuracy, forecast accuracy) and drive improvement actions.
• Identify supply chain risks early and coordinate contingency and recovery plans across departments.

Qualifications

• Bachelor’s degree in Supply Chain, Business, Operations, Engineering, or Logistics, or equivalent experience.
• 5+ years in Supply Chain, Operations, Customer Service, Program Management, or Industrial Distribution.
• Experience managing strategic accounts and cross-functional projects; VMI/Kanban or customer replenishment program experience a plus.
• Proficient in Excel and Power BI (preferred); ERP experience with Epicor Prophet 21 (P21) preferred.
• Bilingual English/Spanish, automotive industry background, or APICS/ASCM or PMP certification a plus.

Core Competencies

• Customer Focus & Relationship Management
• Cross-functional Leadership
• Supply Chain & Inventory Management
• Analytical Thinking & Problem Solving
• Communication & Negotiation

Our Benefits Include

• 401(k) with Traditional and Roth options
• Medical, Dental, Vision, and Life Insurance
• Short- and Long-Term Disability
• Paid Time Off and Paid Holidays

Why Join Mid-States Bolt & Screw?

At Mid-States Bolt & Screw, you'll have the opportunity to shape enterprise pricing strategy while partnering directly with executive leadership to influence business performance. This is a highly visible role where your analytical expertise and commercial insight will make a measurable impact on our continued growth and profitability.