Program Manager

Tecan; Morgan Hill (CA); On-site; USD 110,000 - 145,000; Full time

Benefits offered by this job

Medical, Dental, Vision coverage

401(k) with company match

Paid time off

Job summary

Tecan in Morgan Hill, CA is seeking a Program Manager to lead customer relationships, coordinate cross-functional manufacturing activities, and drive operational excellence in a fast-paced environment. You will lead Customer Focus Teams to translate customer needs into actionable steps and work with Production Control, Engineering, and Operations to ensure on-time delivery and satisfaction.

The role emphasizes proactive communication, handling ECO changes, and collaboration across departments to

Qualifications

• Strong customer relationship management and account coordination skills.
• Excellent written, verbal, and professional communication abilities.
• Strong organizational and project management skills with the ability to manage multiple priorities simultaneously.
• Ability to lead cross-functional teams and drive accountability across departments.
• Strong analytical, problem-solving, and decision-making capabilities.
• Ability to work effectively in fast-paced manufacturing and operational environments.
• Strong attention to detail and commitment to execution accuracy.
• Customer-focused mindset with the ability to manage expectations professionally and effectively.
• Ability to identify risks, elevate issues proactively, and drive timely resolution.
• Strong financial and operational business awareness.
• High level of initiative, adaptability, and accountability.

Responsibilities

• Serve as the primary customer interface and main point of contact for assigned accounts.
• Lead and manage internal cross-functional teams to support customer manufacturing requirements and delivery commitments.
• Drive customer satisfaction through proactive communication, issue resolution, and operational execution excellence.
• Coordinate customer communication regarding delivery schedules, manufacturing updates, and project status changes.
• Identify changes impacting delivery timelines and establish revised customer expectations accordingly.
• Manage sales orders, forecasts, and order-related changes to support MRP execution and manufacturing schedules.
• Collaborate with Asset Management and Production Control teams to meet customer delivery requirements.
• Evaluate loaded orders against monthly and quarterly revenue commitments to support financial performance goals.
• Review and communicate ECO discrepancies, incomplete documentation, or disposition concerns with customers and internal teams.
• Coordinate impact analysis activities and obtain required customer approvals for engineering changes.
• Obtain purchase orders related to ECO charges, pricing updates, and customer-driven changes.
• Coordinate quotation activities for customer requirements and lead quote review meetings as needed.
• Ensure pricing implementation dates and quotation details are clearly communicated to prevent invoice discrepancies.
• Support monthly excess inventory review activities and coordinate customer disposition processes in alignment with company policy.
• Facilitate customer meetings related to excess inventory, open actions, and financial resolution activities.
• Escalate operational or customer issues proactively to avoid missed milestones or delivery commitments.
• Monitor and support financial performance metrics including revenue projections, excess inventory mitigation, and accounts receivable performance.
• Coordinate quarterly cost reviews, pricing updates, and standard cost discussions with customers.
• Lead Quarterly Business Reviews (QBRs), including preparation of presentation materials and customer deliverables.
• Partner with cross-functional teams to continuously improve customer support processes and operational performance.
• Ensure compliance with company policies, quality standards, and customer requirements.

Skills

Customer relationship management

Cross-functional leadership

Project management

Communication skills

Analytical thinking

MS Office (Excel/PowerPoint)

Education

Bachelor's degree

Tools

ERP/MRP familiarity

Job description

Bring your leadership, customer management expertise, and operational coordination skills to a team delivering high-quality contract manufacturing solutions for innovative customers across complex manufacturing environments.

Program Manager

Full-Time | Exempt

Make an Impact With Our Team

Are you passionate about leading customer relationships, coordinating cross-functional manufacturing activities, and driving operational excellence in a fast-paced environment? We are seeking a Program Manager to serve as the primary customer interface while managing internal teams to ensure customer requirements, delivery expectations, and business objectives are successfully achieved.

In this role, you will lead Customer Focus Teams (CFTs) to translate customer communication and manufacturing requirements into clear, measurable actions. You will work closely with Production Control, Asset Management, Engineering, Operations, and other cross-functional teams to ensure timely execution, issue resolution, and customer satisfaction.

If you thrive in a dynamic manufacturing environment, enjoy balancing customer expectations with operational execution, and have strong project management and communication skills, we encourage you to apply.

How Will You Make an Impact?

• Serve as the primary customer interface and main point of contact for assigned accounts
• Lead and manage internal cross-functional teams to support customer manufacturing requirements and delivery commitments
• Drive customer satisfaction through proactive communication, issue resolution, and operational execution excellence
• Coordinate customer communication regarding delivery schedules, manufacturing updates, and project status changes
• Identify changes impacting delivery timelines and establish revised customer expectations accordingly
• Manage sales orders, forecasts, and order-related changes to support MRP execution and manufacturing schedules
• Collaborate with Asset Management and Production Control teams to meet customer delivery requirements
• Evaluate loaded orders against monthly and quarterly revenue commitments to support financial performance goals
• Review and communicate ECO discrepancies, incomplete documentation, or disposition concerns with customers and internal teams
• Coordinate impact analysis activities and obtain required customer approvals for engineering changes
• Obtain purchase orders related to ECO charges, pricing updates, and customer-driven changes
• Coordinate quotation activities for customer requirements and lead quote review meetings as needed
• Ensure pricing implementation dates and quotation details are clearly communicated to prevent invoice discrepancies
• Support monthly excess inventory review activities and coordinate customer disposition processes in alignment with company policy
• Facilitate customer meetings related to excess inventory, open actions, and financial resolution activities
• Escalate operational or customer issues proactively to avoid missed milestones or delivery commitments
• Monitor and support financial performance metrics including revenue projections, excess inventory mitigation, and accounts receivable performance
• Coordinate quarterly cost reviews, pricing updates, and standard cost discussions with customers
• Lead Quarterly Business Reviews (QBRs), including preparation of presentation materials and customer deliverables
• Partner with cross-functional teams to continuously improve customer support processes and operational performance
• Ensure compliance with company policies, quality standards, and customer requirements

What You Bring

• Strong customer relationship management and account coordination skills
• Excellent written, verbal, and professional communication abilities
• Strong organizational and project management skills with the ability to manage multiple priorities simultaneously
• Ability to lead cross-functional teams and drive accountability across departments
• Strong analytical, problem-solving, and decision-making capabilities
• Ability to work effectively in fast-paced manufacturing and operational environments
• Strong attention to detail and commitment to execution accuracy
• Customer-focused mindset with the ability to manage expectations professionally and effectively
• Ability to identify risks, elevate issues proactively, and drive timely resolution
• Strong financial and operational business awareness
• High level of initiative, adaptability, and accountability

Your Background

• Bachelor’s degree in Engineering, Business, Marketing, or related field preferred
• Minimum 3+ years of experience in one or more of the following environments:
• Program Management within the Contract Manufacturing industry
• Project Management in a design environment supporting external customers
• Project Management within a manufacturing environment managing multiple projects
• Experience supporting customer-facing manufacturing or operational programs preferred
• Strong proficiency with Microsoft Office Suite, particularly Excel and PowerPoint
• Experience coordinating manufacturing schedules, forecasts, quotations, or operational deliverables preferred
• Familiarity with ERP, MRP, or manufacturing planning systems preferred

Nice to Have

• Experience managing customer accounts within electronics manufacturing or contract manufacturing industries
• Familiarity with engineering change order (ECO) processes and manufacturing documentation controls
• Experience supporting revenue forecasting, inventory management, or financial performance reviews
• Experience leading Quarterly Business Reviews (QBRs) with customers
• Background working in highly regulated or quality-driven manufacturing environments
• Experience coordinating cross-functional operational improvement initiatives

What We Offer

• Competitive compensation and comprehensive benefits package
• Medical, Dental, and Vision coverage
• 401(k) with company match
• Paid time off and company holidays
• Professional development and career growth opportunities
• Collaborative and team-oriented culture
• Opportunity to support innovative manufacturing solutions and customer programs

Salary range: $110K-145K
(Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with industry data.)