Program Manager

Mid-States Bolt & Screw; Burton (MI); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

401(k) with traditional and Roth

Medical, Dental, Vision

Short- and Long-Term Disability

Paid Time Off and Paid Holidays

Job summary

Mid-States Bolt & Screw in Burton, Michigan is seeking a Customer Program Manager to serve as the operational owner for strategic accounts, coordinating inventory, demand planning, order fulfillment, and new product introductions across Sales, Purchasing, Warehouse, and Logistics.

This role blends customer relationship management with hands-on supply chain execution to keep service levels high and programs running smoothly.

Qualifications

• Operates as the owner for strategic accounts coordinating inventory, demand planning, order fulfillment, new product introductions, and quality across multiple functions.
• Manages cross-functional projects and strategic accounts; experience with replenishment programs is a plus.
• ERP experience and data-driven analysis using BI tools are preferred.

Responsibilities

• Serve as the primary operational contact for assigned accounts and lead recurring business reviews.
• Lead onboarding, product launches, and transitions; coordinate engineering changes and notifications.
• Monitor demand, forecasts, and inventory; work with Purchasing to resolve shortages and mitigate disruptions.
• Own order fulfillment performance, including backorders, expediting, on-time delivery, and shipping accuracy.
• Coordinate resolution of customer quality concerns and support root-cause/corrective action initiatives.
• Develop and report customer performance metrics and drive improvement actions.
• Identify supply chain risks and coordinate contingency plans.

Skills

Customer relationship management

Cross-functional leadership

Supply chain management

Analytical thinking

Project management

Education

Bachelor’s degree in Supply Chain, Operations, Business, Engineering, or Logistics

Tools

Power BI

Excel

Epicor Prophet 21 (P21)

Job description

Mid-States Bolt & Screw, a trusted industrial distributor, is seeking a Customer Program Manager to support our growing business. This position is based at our corporate headquarters in Burton, Michigan and offers a hybrid work environment, combining in-office collaboration with the flexibility to work remotely.

Position Summary

The Customer Program Manager is the operational owner for one or more of MSBS's strategic customer accounts — the central point of contact coordinating inventory, demand planning, order fulfillment, new product introductions, and quality across Sales, Purchasing, Warehouse, and Logistics. This role blends customer relationship management with hands-on supply chain execution to keep service levels high and programs running smoothly.

Key Responsibilities

• Serve as the primary operational contact for assigned strategic accounts, leading recurring business reviews and communicating updates internally.
• Lead customer onboarding, product launches, and business transitions; coordinate engineering changes and customer notifications.
• Monitor customer demand, forecasts, and inventory trends; partner with Purchasing to resolve shortages and mitigate supply disruptions.
• Own order fulfillment performance — backorders, expedites, on-time delivery, and shipping accuracy — in partnership with Warehouse Operations.
• Coordinate resolution of customer quality concerns and support root cause and corrective action initiatives.
• Develop and report customer performance metrics (fill rate, on-time delivery, inventory accuracy, forecast accuracy) and drive improvement actions.
• Identify supply chain risks early and coordinate contingency and recovery plans across departments.

Qualifications

• Bachelor’s degree in Supply Chain, Business, Operations, Engineering, or Logistics, or equivalent experience.
• 5+ years in Supply Chain, Operations, Customer Service, Program Management, or Industrial Distribution.
• Experience managing strategic accounts and cross-functional projects; VMI/Kanban or customer replenishment program experience a plus.
• Proficient in Excel and Power BI (preferred); ERP experience with Epicor Prophet 21 (P21) preferred.
• Bilingual English/Spanish, automotive industry background, or APICS/ASCM or PMP certification a plus.

Core Competencies

• Customer Focus & Relationship Management
• Cross-Functional Leadership
• Supply Chain & Inventory Management
• Analytical Thinking & Problem Solving
• Risk Assessment & Decision Making
• Communication & Negotiation

Our Benefits Include

• 401(k) with Traditional and Roth options
• Medical, Dental, Vision, and Life Insurance
• Short- and Long-Term Disability
• Paid Time Off and Paid Holidays

Why Join Mid-States Bolt & Screw?

At Mid-States Bolt & Screw, you'll have the opportunity to shape enterprise pricing strategy while partnering directly with executive leadership to influence business performance. This is a highly visible role where your analytical expertise and commercial insight will make a measurable impact on our continued growth and profitability.