Bilingual Product Support Specialist - FinTech (Spanish)

Moody's Investors Service; United States; Hybrid; USD 67,800 - 98,400; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Parental leave

Paid time off

401(k) plan

Life and disability insurance

Discounted employee stock purchase plan

Tuition reimbursement

Job summary

Moody's Investors Service is seeking a candidate to provide exceptional financial and technical product support to clients using Moody’s Analytics Lending Solutions. The ideal applicant will thrive in a fast-paced environment and possess strong analytical skills alongside a strong customer service ethos. Required qualifications include fluency in English and Spanish, a bachelor's degree, and technical problem-solving skills. The position offers a competitive salary range of $67,800 - $98,400, dependent on experience and location, with a comprehensive benefits package.

Qualifications

• General understanding of financial statements including Balance Sheet and Income Statement.
• Strong customer service skills with eagerness to excel.
• Superb analytical skills, particularly in technical troubleshooting.
• Fluent in both English and Spanish.
• Excellent verbal and organizational skills.
• High attention to detail and ability to learn quickly.

Responsibilities

• Provide financial and technical product support to clients.
• Assist clients in interpreting product outputs.
• Deliver conceptual solutions to a diverse range of clients.
• Educate clients on product features.
• Support clients courteously via various channels.
• Communicate effectively with colleagues across teams.

Skills

General understanding of financial statements

Customer service skills

Analytical skills

Fluency in English and Spanish

Verbal, written, and organizational skills

Attention to detail

Working knowledge of Windows-based software

Education

Bachelor's degree required

Tools

SQL Server

Postgres

Excel

Word

Job description

At Moody's, we unite the brightest minds to turn today’s risks into tomorrow’s opportunities. We do this by striving to create an inclusive environment where everyone feels welcome to be who they are—with the freedom to exchange ideas, think innovatively, and listen to each other and customers in meaningful ways. Moody’s is transforming how the world sees risk. As a global leader in ratings and integrated risk assessment, we’re advancing AI to move from insight to action—enabling intelligence that not only understands complexity but responds to it. We decode risk to unlock opportunity, helping our clients navigate uncertainty with clarity, speed, and confidence.

If you are excited about this opportunity but do not meet every single requirement, please apply! You still may be a great fit for this role or other open roles. We are seeking candidates who model our values: invest in every relation, lead with curiosity, champion diverse perspectives, turn inputs into actions, and uphold trust through integrity.

Skills and Competencies

Required

• General understanding of financial statements and key accounting concepts (Balance Sheet, Income Statement, Cash Flow Statement).
• Strong customer service skills, with an eagerness to excel and be part of a dynamic team.
• Superb analytical skills and persistence in problem‑solving, particularly in technical troubleshooting.
• Fluency in both English and Spanish.
• Excellent verbal, written, and organizational skills.
• Attention to detail and the ability to learn quickly.
• Working knowledge of Windows‑based software (e.g., Excel, Word).

Preferred

• Bachelor’s degree concentration in Finance, Accounting, Economics, or Computer Science.
• Experience in financial industry, banking, commercial lending, commercial real estate, or capital markets.
• Basic knowledge of database administration (e.g., SQL Server, Postgres).
• Familiarity with credit risk concepts, loan origination processes, and portfolio management.
• Exposure to financial analytics tools and/or enterprise software platforms.

Education

• Bachelor’s degree required.

Responsibilities

• Provide financial and technical product support to clients using Moody’s Analytics Lending Solutions products, helping them leverage world‑class software to improve their business outcomes.
• Assist clients in interpreting product outputs in the context of their financial analysis and credit risk assessments.
• Deliver conceptual solutions to a wide range of clients, bridging finance knowledge with IT troubleshooting expertise.
• Provide in‑depth education and assistance on product features, functionality, and technical architecture.
• Support clients on the use of our credit risk and lending products in a courteous, professional, and timely manner via web, email, and telephone.
• Communicate effectively and develop excellent working relationships with colleagues in Client Service and partner teams such as Engineering, Research, and Product.
• Provide constructive feedback to the sales and training groups regarding client needs, market trends, and opportunities.
• Identify and channel client feedback on product features and functionality.
• Originate content for our client Knowledge Base, including finance‑focused examples and use cases.
• Manage and escalate requests appropriately while maintaining ownership of the client interaction and delivery of the solution.

About the Team

Our Client Service team is responsible for supporting clients in their usage of the Moody’s Analytics Lending Solutions products. We ensure our products, financial models, and technology are used effectively to add value to our clients’ businesses, and we act as a vital link between clients and our internal product and engineering teams. By joining our team, you will be part of exciting work in Financial Services and develop a broad knowledge of credit and market risk.

For US‑based roles only: the anticipated hiring base salary range for this position is $67,800.00 – $98,400.00, depending on factors such as experience, education, level, skills, and location. This range is based on a full‑time position. In addition to base salary, this role is eligible for incentive compensation. Moody’s also offers a competitive benefits package, including medical, dental, vision, parental leave, paid time off, a 401(k) plan with employee and company contribution opportunities, life, disability, and accident insurance, a discounted employee stock purchase plan, and tuition reimbursement.

Moody’s is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, gender, age, religion or creed, national origin, ancestry, citizenship, marital or familial status, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, military or veteran status, or any other characteristic protected by law. Moody’s also provides reasonable accommodation to qualified individuals with disabilities or based on a sincerely held religious belief in accordance with applicable laws. If you need to inquire about a reasonable accommodation, or need assistance with completing the application process, please email [e-mail]. This contact information is for accommodation requests only, and cannot be used to inquire about the status of applications.

For San Francisco positions, qualified applicants with criminal histories will be considered for employment consistent with the requirements of the San Francisco Fair Chance Ordinance.

This position may be considered a promotional opportunity, pursuant to the Colorado Equal Pay for Equal Work Act.

Click here to view our full EEO policy statement. Click here for more information on your EEO rights under the law. Click here to view our Pay Transparency Nondiscrimination statement. Click here to view our Notice to New York City Applicants.

Candidates for Moody’s Corporation may be asked to disclose securities holdings pursuant to Moody’s Policy for Securities Trading and the requirements of the position. Employment is contingent upon compliance with the policy, including remediation of positions in those holdings as necessary.