Customer Product Engineer – EMEA (Tech Support & Success)

Alchemy; United States; Remote; USD 90,000 - 130,000; Full time

Benefits offered by this job

Private Health Insurance

Gym Reimbursement

Commuter Benefits

Flexible Time Off

In-Office Group Meals

Learning Development Stipend

Company Sponsored Conferences Events

Books Audiobook subscription with Book

Job summary

Alchemy seeks a Customer Engineer to provide hands-on technical support for the Account Abstraction product vertical, ensuring stellar customer experiences and scaling the support system. You will work closely with internal teams to drive long-term solutions and help shape the product roadmap by voicing customer needs.

The role emphasizes strong technical ability, stakeholder management, and a startup-friendly mindset in a fast-changing environment.

Qualifications

• 1+ years of experience in a software development role.
• Technical degree.
• Experience and interest in Account Abstraction / Wallet Services.
• Strong analytical skills.
• Ability to understand and troubleshoot complex technical issues.
• Strong communication skills with internal and external stakeholders.
• Excellent people skills to monitor and measure customer performance.
• Interest in technology, blockchain, crypto.
• Experience with blockchain a large plus.
• Founded a company or built side projects, a plus.
• Experience in startups, a plus.

Responsibilities

• Provide hands on technical support within the Account Abstraction product vertical.
• Deliver a stellar customer experience.
• Scale support through internal tooling and runbooks as well as contribute to devX improvements.
• Understand customer needs and how to meet unique challenges and goals.
• Determine gaps and new features we should build to iterate and improve our offering, partnering with internal teams to drive long term solutions.
• Be the voice of the customers.
• Build and maintain ongoing relationships with complex stakeholders, both internally and externally.
• Work in a quickly changing environment.
• Drive referrals from our customers.

Skills

Software development

Technical degree

Account Abstraction

Wallet Services

Analytical skills

Troubleshooting

Communication skills

People skills

Blockchain knowledge

Startup experience

Education

Bachelor's degree in a technical field

Job description

Alchemy seeks a Customer Engineer to provide hands-on technical support for the Account Abstraction product vertical, ensuring stellar customer experiences and scaling the support system. You will work closely with internal teams to drive long-term solutions and help shape the product roadmap by voicing customer needs.

The role emphasizes strong technical ability, stakeholder management, and a startup-friendly mindset in a fast-changing environment.