Customer Platform Admin & Configuration Specialist

Fortive; United States; Remote; USD 85,000 - 120,000; Full time

Job summary

Fortive's ServiceChannel team is seeking a Platform Administrator who acts as trusted advisor and technical steward for customer environments, configuring platform settings, managing users, and implementing approved updates.

You will partner with Customer Success, Product, Support, and Facility Coordinators to optimize workflows, maintain dashboards, document changes, and communicate performance and enhancements to customers.

Qualifications

• 2+ years of experience in SaaS administration, customer support, or related fields.
• Experience managing customer-facing technology solutions.
• Strong analytical and troubleshooting skills.
• Ability to manage multiple priorities and customer requests simultaneously.
• Excellent written and verbal communication skills.
• Experience working with cross-functional stakeholders.

Responsibilities

• Configure and maintain ServiceChannel platform settings based on customer requirements.
• Modify and manage user access, permissions, and administrative settings.
• Implement customer-requested updates within approved platform modules.
• Maintain dashboard settings, workflows, and issue list configurations.
• Serve as the primary point of contact for platform administration requests.
• Review customer enhancement requests and collaborate with internal stakeholders to evaluate solutions.
• Provide customers with updates on enhancement requests and platform initiatives.
• Communicate platform performance issues and updates to customers and internal stakeholders.
• Document platform changes and maintain configuration records.
• Escalate issues and risks appropriately to leadership and technical teams.
• Collaborate with Customer Success Managers, Product teams, Support teams, and Facility Coordinators to deliver customer solutions.
• Participate in customer meetings related to platform administration and optimization.
• Support configuration and administration within locations, asset management, etc.

Skills

SaaS administration

Customer support

System administration

Analytical troubleshooting

Communication skills

Tools

Zendesk

ServiceChannel platform

Job description

Fortive's ServiceChannel team is seeking a Platform Administrator who acts as trusted advisor and technical steward for customer environments, configuring platform settings, managing users, and implementing approved updates.

You will partner with Customer Success, Product, Support, and Facility Coordinators to optimize workflows, maintain dashboards, document changes, and communicate performance and enhancements to customers.