Commercial Systems & Process Optimization Specialist

Fortive Careers; Everett (WA); On-site; USD 95,000 - 140,000; Full time

Job summary

Fortive is seeking a Business Systems Support Specialist to serve as a subject matter expert for commercial systems and Quote-to-Cash processes. You will partner with Order Management, Sales Operations, Finance, IT, and Product Management to improve data governance, pricing, and customer master data while balancing governance with operational efficiency.

You will lead data-driven improvements using PDCA and Kaizen, and you will help optimize ERP, CRM, and eCommerce platforms.

Qualifications

• Bachelor's degree in Business, Information Systems, Operations, or Finance.
• 5+ years supporting commercial systems, ERP, customer master data, pricing, or Quote-to-Cash processes.
• Strong analytical and stakeholder management skills.
• Ability to influence and partner across functions.
• Growth mindset and data-driven approach.
• Experience with data governance and process controls.
• Proficiency with Excel and Power BI.
• Lean/Six Sigma or continuous improvement experience preferred.

Responsibilities

• Serve as a subject matter expert for commercial systems and Quote-to-Cash processes.
• Support and optimize processes spanning pricing, customer master data, order management, ERP, CRM, PLM, EDI, and eCommerce platforms.
• Evaluate business requirements and recommend process and system enhancements.
• Identify opportunities to simplify business processes and improve stakeholder experience while balancing operational efficiency, governance requirements, and customer needs.
• Lead investigation and resolution of complex system and process issues.
• Utilize PDCA, 5 Whys, and root cause analysis to implement sustainable corrective actions.
• Analyze performance metrics to identify improvement opportunities.
• Approach business challenges with curiosity and data-driven analysis, seeking sustainable solutions.
• Act as steward for commercial master data governance.
• Administer pricing structures and commercial configurations.
• Support EDI onboarding, testing, monitoring, and issue resolution.
• Apply FBS principles including PDCA, Daily Management, Root Cause Problem Solving, Standard Work, and Kaizen.
• Lead or facilitate Kaizen events focused on commercial process improvement.
• Develop standard work and performance metrics to sustain improvements.
• Foster a culture of continuous improvement by sharing best practices and helping teams adopt more effective ways of working.
• Build trusting relationships across functions through transparency, accountability, knowledge sharing, and mutual respect.
• Empower business users through coaching, training, and guidance that enables greater self-sufficiency and stronger business outcomes.

Skills

Commercial systems

Data governance

Analytical problem-solving

Stakeholder management

Continuous improvement

Cross-functional collaboration

Communication skills

Attention to data accuracy

Education

Bachelor's degree

Tools

Microsoft Excel

Power BI

ERP systems

Job description

Fortive is seeking a Business Systems Support Specialist to serve as a subject matter expert for commercial systems and Quote-to-Cash processes. You will partner with Order Management, Sales Operations, Finance, IT, and Product Management to improve data governance, pricing, and customer master data while balancing governance with operational efficiency.

You will lead data-driven improvements using PDCA and Kaizen, and you will help optimize ERP, CRM, and eCommerce platforms.