Customer Pick-Up Clerk (Full-Time)

Levin Furniture; Smithton (Westmoreland County); On-site; USD 10,000 - 60,000; Full time

Job summary

Levin Furniture is seeking a Full-Time Customer Pick-Up Clerk in Smithton, PA, with a focus on providing exceptional customer service and resolving issues related to customer pick-up. Candidates should be able to collaborate across departments and maintain inventory records effectively.

Qualifications

• High-level customer service experience required.
• Ability to resolve complaints and inquiries effectively.
• Experience with inventory management is preferred.

Responsibilities

• Provides excellent customer service by analyzing issues.
• Schedules delivery and service appointments.
• Maintains accurate inventory records in Storis.

Skills

Customer Service

Problem Solving

Negotiation

Inventory Management

Tools

Storis

Warehouse Management Systems

Job description

Career Opportunities with Levin Furniture & Mattress

Levin Furniture & Mattress is hiring a Full-Time Customer Pick-Up Clerk in Smithton, PA!

Starting rate: $16.50

We’re a family-owned company with a history of caring for our employees, customers, and community!

Summary: Creates and maintains relationships of trust and loyalty beyond immediate interactions. Provides excellent customer service by analyzing issues and offering innovative, cost-effective solutions to assist customers with customer pickup.

Job Description/Duties:

• Provides high-level customer service by resolving customer complaints and questions.
• Negotiates alternative options with manufacturers on behalf of customers.
• Collaborates with stores, merchandising, and other departments to resolve issues quickly.
• Verifies all customer account balances for delivery/pick-up orders and corrects discrepancies.
• Schedules delivery and service appointments.
• Prepares delivery manifests, warehouse support documentation, and inventory control labels.
• Maintains accurate inventory records in Storis and Warehouse Management Systems.
• Prepares reports related to delivery and repair services using the Storis system.
• The Customer Pick-Up Clerk covers the CPU office at the distribution center and must be available to work on Saturdays.