Customer Pick-Up Clerk (Full-Time)

Levin Furniture & Mattress; Smithton (Westmoreland County); On-site; USD 10,000 - 60,000; Full time

Job summary

Levin Furniture & Mattress is seeking a Full-Time Customer Pick-Up Clerk in Smithton, PA. This position emphasizes exceptional customer service, resolving issues, and assisting with pickup operations. Ideal candidates will have strong problem-solving abilities and a commitment to customer satisfaction.

Qualifications

• Strong customer service skills are essential.
• Ability to resolve complaints and negotiate solutions.
• Experience with inventory management systems preferred.

Responsibilities

• Provide top-level customer service by resolving complaints.
• Collaborate with various departments to resolve issues quickly.
• Maintain accurate inventory and prepare delivery manifests.

Skills

Customer Service

Problem Solving

Communication

Tools

Storis

Warehouse Management Systems

Job description

Career Opportunities with Levin Furniture & Mattress

Levin Furniture & Mattress is hiring a Full-Time Customer Pick-Up Clerk in Smithton, PA!

Starting rate: $16.50

We’re a family-owned company with a history of caring for our employees, customers, and community!

Summary: Creates and maintains relationships of trust and loyalty beyond immediate interactions in direct customer contact. Provides the highest level of customer service by analyzing issues and offering innovative, cost-effective solutions that are timely and precise. Assists customers with customer pickup.

Job Description/Duties:

• Provides top-level customer service by resolving customer complaints and questions.
• Negotiates alternative options with manufacturers on behalf of the customer.
• Collaborates with stores, merchandising, and other operations departments to quickly resolve issues.
• Verifies all customer account balances for delivery/pick-up orders and corrects discrepancies.
• Schedules delivery and service appointments.
• Prepares delivery manifests, warehouse support documentation, and inventory control labels.
• Maintains accurate inventory in Storis and Warehouse Management Systems.
• Prepares reports regarding delivery and repair services using the Storis system.
• The Customer Pick-Up Clerk covers the CPU office at the distribution center and must be available to work on Saturdays.