Medical Insurance Customer Service Advisor

Hirebridge; St. Louis (MO); Remote; USD 35,000 - 50,000; Full time

Job summary

A leading healthcare provider seeks a Medical Insurance Customer Service Advisor to enhance patient billing experiences. This remote role involves educating patients on billing processes and managing financial assistance inquiries. Ideal candidates will possess strong communication skills and a commitment to patient service.

Benefits

Health, vision, and dental insurance

Long-term disability insurance

Life insurance

401K plan with employer match

Vacation package

Growth opportunities

Qualifications

• High school diploma or GED required; some college preferred.
• Experience in collections, verification, or analysis preferred.
• Customer service call center experience or equivalent preferred.

Responsibilities

• Communicate with new patients regarding billing procedures.
• Proactively inform patients of billing policy changes.
• Address patient concerns during calls or escalate to management if necessary.

Skills

Customer service skills

Effective verbal communication

Attention to detail

Problem-solving

Basic computer skills

Education

High school diploma or GED

Some college preferred

Tools

Microsoft applications

Lynx

CPR+

Job description

Medical Insurance Customer Service Advisor

AIS Healthcare is the leading provider of Targeted Drug Delivery (TDD) and Infusion Care. With our diverse culture and values around Innovation, Stewardship, and Unity, we are committed to advancing quality and improving lives. We are dedicated to doing more for our patients by providing quality products and services that enhance the entire care experience.

AIS Healthcare offers great benefits, including health, vision, and dental insurance, long-term disability insurance, life insurance, a vacation package, a 401K plan with a generous employer match, growth opportunities, and more! We operate on a 100% work-from-home model!

This position is responsible for calling new patients to explain the billing process, proactively reaching out to patients when meaningful billing changes are implemented, administering the Financial Assistance Program (FAP), and responding to inbound patient billing calls.

REQUIRED EDUCATION AND EXPERIENCE

A high school diploma or GED is required; some college preferred, especially with experience in collections, verification, or analysis; customer service call center experience or equivalent is also preferred.

ESSENTIAL DUTIES AND RESPONSIBILITIES

1. Communicate with new patients regarding billing procedures
2. Proactively inform patients of billing policy changes
3. Address patient concerns during calls or escalate to management if necessary
4. Follow up with patients as needed; recognize and resolve issues promptly; escalate when needed
5. Serve as a primary contact for patients regarding financial assistance, statements, insurance changes, and charges
6. Manage and communicate all aspects of the FAP to relevant departments
7. Update patient information in the database as requested
8. Input data into the company's platform to keep records current
9. Share knowledge with team members and work collaboratively
10. Interact positively, respectfully, and considerately with others
11. Respect patient rights and confidentiality
12. Perform additional duties as assigned

QUALIFICATION REQUIREMENTS

• Prompt and professional telephone communication
• Strong customer service skills
• Effective verbal and listening communication skills
• Ability to make decisions and solve problems independently
• Attention to detail and accuracy
• Basic computer skills
• Ability to quickly learn Lynx and CPR+
• Proficiency with Microsoft applications

Steps to Apply

Complete the required Culture Index Candidate Assessment as part of your application. Instructions are provided below in this posting. Applications without the assessment completed will not be considered.

Why does AIS utilize the Culture Index Assessment?

We value our employees' contributions to our success. Our culture of teamwork and our ability to match candidates' traits and skills with suitable roles are key to our growth. The assessment helps us select the best fit for our positions.

How to complete the assessment?

Visit our website at www.aiscaregroup.com for more information about our company and to access the assessment.