Customer Pay Collector

Lincare Holdings; Orlando (FL); On-site; USD 38,000 - 46,000; Full time

Job summary

Lincare Holdings in Orlando, FL is seeking a Customer Pay Collector to initiate calls with patients and bring accounts current, with follow-up on delinquent accounts and accurate financial recordkeeping.

The role involves handling inbound and outbound calls, collecting payments, resolving billing discrepancies, and supporting the collections team to meet departmental goals. Excellent communication and teamwork are essential.

Qualifications

• 2 years of experience in high-volume call center environments.
• At least 1 year of collections experience.
• Knowledge of Billing and Collections procedures.
• Accounts Receivable knowledge/experience.
• Strong attention to detail and goal orientation.
• Excellent written and verbal communication abilities.

Responsibilities

• Provide customer service regarding billing and collection issues and resolve discrepancies.
• Represent the company through professional conversations by means of inbound and outbound calls.
• Collect and process payments, payment plans, and recurring payments.
• Ability to work effectively both individually and as part of a team.
• Initiate resolution to patient complaints.
• Advise collections department of required actions for billing.
• Submit all Change of Insurance information.
• Handle mail for the center including responding to requests for information.

Skills

High-volume calls

Collections experience

Billing & AR knowledge

Attention to detail

Verbal & written communication

Customer service

Job description

The Customer Pay Collector in Forida is responsible for initiating calls with patients to bring accounts current, performing necessary follow up on delinquent accounts, updating and maintaining accurate financial records (including accounts receivable), and ensuring that incoming calls are answered quickly, costumer pay balances are collected, and all departmental goals met.

• Provide customer service regarding billing and collection issues and resolve discrepancies
• Represent the company through professional conversation by means of inbound and outbound calls
• Collect and process payments, payment plans, and recurring payments
• Ability to work effectively both individually and as part of a team
• Initiate resolution to patient complaints
• Advises collections department of required actions for billing
• Submit all Change of Insurance information
• Handles mail for the center including responding to requests for information

• 2 years high volume call center experience
• At least 1 year collections experience
• Knowledge of Billing and Collections procedures
• Accounts Receivable knowledge/experience
• Strong attention to detail, goal oriented
• Excellent written and verbal communication abilities
• Ability to prioritize and manage multiple responsibilities
• Commitment to excellent customer service