Customer Pay Collector

Lincare Holdings Inc.; Orlando (FL); Hybrid; USD 36,000 - 48,000; Full time

Job summary

Lincare Holdings Inc. is seeking a Customer Pay Collector in Orlando, FL to initiate calls with patients to bring accounts current, follow up on delinquent accounts, and maintain accurate financial records.

The role emphasizes professional communication, timely payments, and adherence to departmental goals. The ideal candidate will have call center and collections experience, knowledge of billing processes, and strong attention to detail to resolve discrepancies and support efficient accounts

Qualifications

• 2 years high volume call center experience.
• At least 1 year collections experience.
• Knowledge of Billing and Collections procedures.
• Accounts Receivable knowledge/experience.
• Strong attention to detail, goal oriented.
• Excellent written and verbal communication abilities.
• Ability to prioritize and manage multiple responsibilities.
• Commitment to excellent customer service.

Responsibilities

• Provide customer service regarding billing and collection issues and resolve discrepancies.
• Represent the company through professional conversation by means of inbound and outbound calls.
• Collect and process payments, payment plans, and recurring payments.
• Ability to work effectively both individually and as part of a team.
• Initiate resolution to patient complaints.
• Advises collections department of required actions for billing.
• Submit all Change of Insurance information.
• Handles mail for the center including responding to requests for information.

Skills

Call center experience

Customer service

Billing and collections

Accounts receivable

Attention to detail

Written and verbal communication

Prioritization

Teamwork

Job description

The Customer Pay Collector in Forida is responsible for initiating calls with patients to bring accounts current, performing necessary follow up on delinquent accounts, updating and maintaining accurate financial records (including accounts receivable), and ensuring that incoming calls are answered quickly, costumer pay balances are collected, and all departmental goals met.

• Provide customer service regarding billing and collection issues and resolve discrepancies
• Represent the company through professional conversation by means of inbound and outbound calls
• Collect and process payments, payment plans, and recurring payments
• Ability to work effectively both individually and as part of a team
• Initiate resolution to patient complaints
• Advises collections department of required actions for billing
• Submit all Change of Insurance information
• Handles mail for the center including responding to requests for information

Qualifications.

• 2 years high volume call center experience
• At least 1 year collections experience
• Knowledge of Billing and Collections procedures
• Accounts Receivable knowledge/experience
• Strong attention to detail, goal oriented
• Excellent written and verbal communication abilities
• Ability to prioritize and manage multiple responsibilities
• Commitment to excellent customer service

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Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled
Lincare is an equal opportunity employer, access and affirmative action employer. All qualified applicants will receive consideration for employment regardless of race, color, religion, creed, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. Lincare provides reasonable accommodations for qualified individuals with disabilities. Because Lincare believes in providing a safe work environment, we conduct drug and background checks in our recruiting/hiring processes. AA/EOE, M/F/Disabled/Veterans