Customer Service & Operations Coordinator

Pratt Industries; Raleigh (NC); On-site; USD 40,000 - 52,000; Full time

Benefits offered by this job

401(k)

Dental insurance

Disability insurance

Employee assistance program

Flexible spending account

Health insurance

Health savings account

Life insurance

Parental leave

Vision insurance

Job summary

Pratt Industries in Raleigh, NC is seeking a Customer Service Representative to manage day-to-day customer requirements and support growth with the sales team. You will coordinate production specs, confirm purchase orders, ensure on-time delivery, and interact with internal teams and customer facility managers to provide rapid responses.

This role emphasizes multitasking, problem solving, and cross-functional collaboration within a fast-paced manufacturing environment, offering growth and

Qualifications

• Experience with customer service in the manufacturing industry.
• Experience managing multiple customer accounts.
• Experience with Amtech software preferred.
• Strong communication skills both written and verbal.

Responsibilities

• Working closely with our sales team to promote business retention and growth.
• Coordinate production specs and confirm purchase orders with information from sales, design, and inventory.
• Processing customer purchase orders and ensuring OTIF shipments.
• Handling inquiries and resolving issues with internal teams and customers.

Skills

Communication

Computer skills

Math

Problem solving

Education

High school diploma or GED

Bachelor’s degree or equivalent education and experience

Tools

Amtech software

Job description

Pratt Industries in Raleigh, NC is seeking a Customer Service Representative to manage day-to-day customer requirements and support growth with the sales team. You will coordinate production specs, confirm purchase orders, ensure on-time delivery, and interact with internal teams and customer facility managers to provide rapid responses.

This role emphasizes multitasking, problem solving, and cross-functional collaboration within a fast-paced manufacturing environment, offering growth and