Customer Order Specialist: Quick Quotes, Smooth Shipments

Motion; Waco, Northern (TX, KY); Hybrid; USD 36,000 - 48,000; Full time

Job summary

Motion Industries in Waco, TX is seeking a Customer Service Representative to accurately fulfill customer orders and handle inquiries. You will assist with quotes, order entry, and placing orders by phone, email, fax, or in person, while supporting inventory and shipping coordination.

The ideal candidate will have a high school diploma or GED and up to three years of related experience, strong communication, organization, and attention to detail, and the ability to multi-task in a fast-paced

Qualifications

• High school diploma or GED required.
• 0–3 years of related experience or equivalent.

Responsibilities

• Respond to basic customer inquiries, provide quotes, and handle order entry.
• Place customer orders via telephone, fax, email, electronic methods, or walk-in.
• Negotiate price within parameters to influence Motion Industries' gross profit.
• Build customer relationships to drive repeat business and drive process improvements.
• Order items to maintain inventory levels and coordinate shipping.
• Assist with sourcing products from branch, DC, or supplier inventories.
• Determine cost-effective shipping methods for orders.
• Collaborate with Account Representatives to ensure customer satisfaction.
• Expedite backorders and handle returns as needed.

Skills

Reliability

Organization

Attention to detail

Strong communication

Multi-tasking

Time management

Computer skills

Product knowledge

Education

High school diploma or GED

Job description

Motion Industries in Waco, TX is seeking a Customer Service Representative to accurately fulfill customer orders and handle inquiries. You will assist with quotes, order entry, and placing orders by phone, email, fax, or in person, while supporting inventory and shipping coordination.

The ideal candidate will have a high school diploma or GED and up to three years of related experience, strong communication, organization, and attention to detail, and the ability to multi-task in a fast-paced