Customer & Order Specialist | 1.5k Sign-On Bonus

Bodycote; Ballardvale (MA); On-site; USD 74,501,000 - 91,693,000; Full time

Benefits offered by this job

401(k) with company match

Medical, Dental, Vision plans

Life and Disability Insurance

Paid time off and holidays

Job summary

Bodycote in Andover, MA is seeking a Customer Service Representative to handle order entry, invoicing, and shipping coordination with limited supervision. You will support sales and respond to customer inquiries while managing incoming quotes to ensure smooth information flow.

The role requires at least 1 year in customer service, proficiency in Excel/Outlook, and ITAR compliance. The position is safety-sensitive and entails 40+ hours weekly, M-F, 7:30am–4pm.

Qualifications

• ITAR compliance: US citizens or permanent residents only.
• High school diploma or equivalent.
• Minimum 1 year experience in customer service.
• Strong proficiency in Microsoft Excel and Outlook.
• Experience with Navision, Salesforce and SAP is a plus.
• Experience with customer portals (Ariba, IOL Online, etc) is a plus.
• Good understanding of basic math.
• Ability to read, write and communicate in English.

Responsibilities

• Enter customer orders in the system with accurate data.
• Review Purchase Orders and contracts; follow up for discrepancies.
• Manage order follow-up and status updates.
• Assist with daily invoicing and sending invoices to customers.
• Prepare job packages and scan completed packages.
• Coordinate quotes with account managers to keep information current.
• Assist with scheduling as needed and with customer collections.

Skills

English proficiency

Education

High school diploma or equivalent

Tools

Excel

Outlook

Navision

Salesforce

SAP

Ariba

IOL Online

Job description

Bodycote in Andover, MA is seeking a Customer Service Representative to handle order entry, invoicing, and shipping coordination with limited supervision. You will support sales and respond to customer inquiries while managing incoming quotes to ensure smooth information flow.

The role requires at least 1 year in customer service, proficiency in Excel/Outlook, and ITAR compliance. The position is safety-sensitive and entails 40+ hours weekly, M-F, 7:30am–4pm.