Customer Order Management - Onsite (Urgent Need)

MillenniumSoft Inc; Vernon Hills (IL); On-site; USD 33,000 - 47,000; Full time

Job summary

Millenniumsoft in Vernon Hills, IL is seeking a Customer Order Management specialist for an onsite, 5-month contract on 1st shift. The role pays $29/hr and involves expediting orders and liaising to resolve issues.

The candidate will work with Excel, SAP and PowerBI, demonstrating strong communication and organizational skills while handling multiple software systems under supervision.

Qualifications

• High School Diploma required for the role.
• Expedite orders by liaising in problem solving, research and dispute resolution.
• Demonstrates working knowledge of business practices and product/service features used in customers' businesses.
• Able to work with multiple software systems, including Excel, SAP and PowerBI.
• Strong communication and organizational skills are essential.

Responsibilities

• Expedite orders by acting as liaison in problem solving and dispute resolution.
• Demonstrates working knowledge of business practices and product/service features used in customers' businesses.
• Interprets and applies systems knowledge to manage customer requests with supervision.
• Resolves routine problems and coordinates with alternate sources for resolution.
• Offers customers alternatives based on available tools and information.

Skills

Communication

Organization

Problem solving

Customer service

Education

High School Diploma

Tools

Excel

SAP

PowerBI

Job description

Position: Customer Order Management - Onsite (Urgent Need)

Location: Vernon Hills, IL

Duration: 5 Months

1st Shift

Total Hours/week: 40.00

Client: Medical Devices Company

Job Category: Professional

Employment Type: Contract on W2 (Need US Citizens or GC Holders or GC EAD or OPT or EAD or CPT)

Pay rate: $29/hr

On-site.

Job Description

• High School Diploma.
• Customer Order Management is responsible for expediting orders by acting as a liaison in problem solving, research and problem/dispute resolution.
• Demonstrates working knowledge of business practices and procedures.
• Demonstrates working knowledge of product/service features used in customers' businesses.
• Interprets and applies systems knowledge and tools to manage customer requests with supervision.
• Resolves routine problems/issues.
• Coordinates problem resolution with alternate sources.
• Offers customers alternatives based on available tools and information.
• Has developed knowledge and skills in own area; may still be acquiring / expanding higher level skills.
• Applies knowledge / skills to complete a variety of day-to-day activities within own area.
• Works with moderate supervision / guidance; accountable for individual results and impact on team.
• Able to work within multiple software systems, including Excel, SAP and PowerBI (reporting systems).
• Good communication and organizational skills.