Customer Ops Leader: Service Excellence & Team Growth

Securian Financial Group; Saint Paul (MN); Hybrid; USD 70,000 - 136,000; Full time

Benefits offered by this job

Paid time off and holidays

Health insurance

401(k) retirement plan with company贡献

Volunteer time off

Hybrid work model

Job summary

Securian Financial Group is seeking a Supervisor in Minnesota to lead a high-performing operations team within Employer Benefits Solutions, delivering outstanding service and operational excellence. You will drive process improvements, manage risk, and develop associates while collaborating with leaders and partners across Operations and the enterprise.

The role focuses on accountability, continuous improvement, and delivering superior outcomes for clients and customers, supported by strong

Qualifications

• Corporate formal leadership experience (minimum 1-2 years) in a fast-paced, customer-service environment.
• Strong interpersonal, written and verbal communication to interact with colleagues, clients and customers.
• Ability to organize, plan and manage multiple priorities while delivering high-quality results.

Responsibilities

• Supervises daily activities of support or production team members; does not typically perform the work supervised.
• Sets priorities for the team to ensure task completion; coordinates work with other supervisors.
• Establishes quality control procedures and continuous improvement while ensuring fair work handling.
• Problem solving guided by policies and procedures with guidance from manager.
• Audits and monitors compliance with company policies and manages relationships with partners.

Skills

Leadership

Change Agility

Client Communication

Employee Development

Process Improvements

Interpersonal Skills

Job description

Securian Financial Group is seeking a Supervisor in Minnesota to lead a high-performing operations team within Employer Benefits Solutions, delivering outstanding service and operational excellence. You will drive process improvements, manage risk, and develop associates while collaborating with leaders and partners across Operations and the enterprise.

The role focuses on accountability, continuous improvement, and delivering superior outcomes for clients and customers, supported by strong