Customer Operations Lead — Service Excellence & Team Growth

Securian Financial Group; United States; Remote; USD 70,000 - 136,000; Full time

Benefits offered by this job

Paid time off

Health insurance

401(k)

Pension plan

Volunteer time off

Job summary

Securian Financial Group is seeking a Supervisor to lead an operations team delivering exceptional service and operational excellence for Employer Benefits Solutions clients and customers. You will drive process improvements, manage risk, and ensure delivery of critical outcomes while developing associates and collaborating with enterprise partners.

The role requires strong people leadership, decision making, and the ability to navigate change to achieve high quality results for customers,

Qualifications

• Leadership experience managing staff in a fast-paced, customer service environment.
• Strong interpersonal, written, and verbal communication skills.
• Excellent organization and time management to handle multiple priorities.
• Ability to make independent decisions and resolve matters promptly.
• Collaborative mindset to lead across teams.
• Continuous improvement mindset.

Responsibilities

• Supervise daily activities of support or production team members.
• Set priorities and coordinate work with other supervisors.
• Establish quality control, scalable solutions and continuous improvement.
• Audit and monitor compliance with company policies.
• Develop strong relationships with external and internal partners.

Skills

Leadership

Communication

Organization

Decision making

Collaboration

Continuous improvement

Job description

Securian Financial Group is seeking a Supervisor to lead an operations team delivering exceptional service and operational excellence for Employer Benefits Solutions clients and customers. You will drive process improvements, manage risk, and ensure delivery of critical outcomes while developing associates and collaborating with enterprise partners.

The role requires strong people leadership, decision making, and the ability to navigate change to achieve high quality results for customers,