Customer Operations Leader (Hybrid) – Growth & Impact

Securian-Financial-4; Saint Paul (MN); Hybrid; USD 70,000 - 136,000; Full time

Benefits offered by this job

Paid time off

Holidays

Health insurance

401(k) retirement plan

Pension plan

Volunteer time off

Employee Resource Groups

Job summary

Securian Financial in Saint Paul, MN seeks a Supervisor to lead a high-performing operations team delivering exceptional service for Employer Benefits Solutions clients. The role ensures service, quality, productivity, and compliance while fostering accountability and continuous improvement.

You will collaborate with leaders and partners across Operations and the enterprise to drive results. Successful candidates will have leadership experience, strong communication, the ability to manage

Qualifications

• Corporate formal leadership experience (minimum 1-2 years) in a customer service-focused environment.
• Strong interpersonal, written, and verbal communication skills.
• Excellent organization and time management to handle multiple priorities.

Responsibilities

• Supervises daily activities of support or production team members.
• Sets priorities for the team and coordinates work with other supervisors.
• Establishes quality control procedures and scalable solutions.
• Solves problems with policies and procedures and seeks manager guidance when needed.
• Audits and monitors compliance with company policies.
• Develops strong relationships with internal and external partners.

Skills

Leadership

Employee Development

Process Improvements

Client Communication

Change Agility

Job description

Securian Financial in Saint Paul, MN seeks a Supervisor to lead a high-performing operations team delivering exceptional service for Employer Benefits Solutions clients. The role ensures service, quality, productivity, and compliance while fostering accountability and continuous improvement.

You will collaborate with leaders and partners across Operations and the enterprise to drive results. Successful candidates will have leadership experience, strong communication, the ability to manage