Hybrid Customer Operations Specialist - Service & Support

Securian Financial Group; Minnesota; Hybrid; USD 30,000 - 52,000; Full time

Benefits offered by this job

PTO (Paid Time Off)

Holidays

Health insurance

401(k) retirement plan

Pension plan

Volunteer time off

Associate Resource Groups

Job summary

Securian Financial Group in Saint Paul, MN is hiring a Customer Operations Specialist to provide routine customer service and administrative support. You will interact daily with policyholders, partners, and third parties by phone and email to resolve service requests and explain policy details.

You will handle tasks such as payments, policy changes, and website navigation while maintaining accuracy, professionalism, and a customer-first mindset in a production‑driven environment.

Qualifications

• Excellent verbal communication skills delivering a friendly and professional manner.
• Strong attention to detail while meeting deadlines.
• A genuine commitment to providing a positive service experience.
• Customer service focused mindset with written communication.
• Ability to learn and articulate Life products and procedures.
• Ability to work quickly and accurately under pressure.
• Able to work independently and as part of a team.
• Collaborative team player contributing to department service improvements.
• Willingness to work overtime upon request.

Responsibilities

• Engage daily with customers via professional written communication and phone.
• Research policies and products to answer questions and support service requests.
• Explain policy agreements, features, values, status, and procedures clearly.
• Facilitate customer and policy service requests including payments, loans, allocations, navigation, and processing.
• Manage workload to meet service levels, deadlines, and customer satisfaction.

Skills

Verbal communication

Written communication

Attention to detail

Customer service focus

Team player

Ability to work under pressure

Independent work

Overtime flexibility

Positive service mindset

Job description

Securian Financial Group in Saint Paul, MN is hiring a Customer Operations Specialist to provide routine customer service and administrative support. You will interact daily with policyholders, partners, and third parties by phone and email to resolve service requests and explain policy details.

You will handle tasks such as payments, policy changes, and website navigation while maintaining accuracy, professionalism, and a customer-first mindset in a production‑driven environment.