Customer Ops Coordinator — Scheduling & Billing

Liquid Environmental Solutions; Eastlake (OH); On-site; USD 62,954,000 - 71,407,000; Full time

Job summary

Liquid Environmental Solutions is seeking a Customer Operations Specialist in Eastlake, OH. The role supports daily office operations, service documentation, billing, scheduling, and customer communication in a busy service environment.

We expect strong organization, attention to detail, and customer focus. Schedule is Monday–Friday, 7:00 AM–4:30 PM, with weekly pay and potential overtime. In-person, full-time position based in Eastlake, OH.

Qualifications

• High School diploma or equivalent.
• 2+ years in customer service, dispatch, administrative, or branch operations (preferred).
• Proficiency with Microsoft Office Suite (Outlook, Word, Excel).
• Experience with billing, scheduling, and field service operations (preferred).
• Working knowledge of Microsoft Dynamics 365/ServiceTitan/QuickBooks (preferred).

Responsibilities

• Serve as the primary administrative coordinator for daily branch operations and communications between customers, technicians, vendors, and leadership.
• Answer incoming calls, emails, and portal requests professionally.
• Coordinate technician scheduling and daily workflow with Dispatch and Operations.
• Create, update, and maintain work orders, customer records, and service documentation.
• Proactively communicate scheduling updates, ETAs, delays, and completions to customers.
• Support dispatching, job costing, invoicing, payment posting, and billing functions.

Skills

Organizational skills

Attention to detail

Customer service

Communication skills

Education

High School diploma or equivalent

Job description

Liquid Environmental Solutions is seeking a Customer Operations Specialist in Eastlake, OH. The role supports daily office operations, service documentation, billing, scheduling, and customer communication in a busy service environment.

We expect strong organization, attention to detail, and customer focus. Schedule is Monday–Friday, 7:00 AM–4:30 PM, with weekly pay and potential overtime. In-person, full-time position based in Eastlake, OH.