Customer Operations Pro: Scheduling, Billing & Service

Liquid Env Solutions of Texas; Eastlake (OH); On-site; USD 30,000 - 309,000; Full time

Job summary

Ciro's Sewer Cleaning, a Liquid Environmental Solutions company, is seeking a Customer Operations Specialist in Eastlake, OH. The role focuses on coordinating daily branch operations, handling customer communications, and supporting billing and scheduling in a busy service environment.

The COS will maintain customer records, assist with payroll-related tasks, and collaborate with Sales, Operations, Dispatch, and Accounting to ensure smooth service delivery.

Qualifications

• High School diploma or equivalent.
• 2+ years in customer service, dispatch, or branch operations (required).
• Proficiency with Microsoft Outlook, Word, and Excel.

Responsibilities

• Coordinate daily branch operations and maintain accurate documentation between customers, technicians, vendors, and leadership.
• Answer incoming calls, emails, and portal requests professionally.
• Schedule technicians and coordinate dispatch with Operations.
• Create and maintain work orders and customer records.
• Support billing, invoicing, and payments processes.

Skills

Team player

Organizational skills

Communication skills

Analytical mindset

Multitasking

Professional appearance

Education

High School diploma or equivalent

Tools

Microsoft Dynamics 365

ServiceTitan

QuickBooks

Microsoft Office (Outlook, Word, Excel)

Job description

Ciro's Sewer Cleaning, a Liquid Environmental Solutions company, is seeking a Customer Operations Specialist in Eastlake, OH. The role focuses on coordinating daily branch operations, handling customer communications, and supporting billing and scheduling in a busy service environment.

The COS will maintain customer records, assist with payroll-related tasks, and collaborate with Sales, Operations, Dispatch, and Accounting to ensure smooth service delivery.