Customer Operations Specialist: Support & Compliance

OneMain Financial; London (KY); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

Health and wellbeing benefits

401(k) with matching up to 4%

Employee stock purchase plan

Job summary

OneMain Financial in London, KY is seeking a customer support specialist focused on Optional Products. You will become the subject matter expert for product terms, processing cancellations and refunds, and resolving customer inquiries across multiple channels.

Role emphasizes attention to detail, adherence to FDCPA and state/federal regulations, and high-quality, accurate account documentation. Strong communication and problem-solving are essential for success.

Qualifications

• 3 to 5 years of call center experience.
• Proficient in Microsoft products, specifically Excel, Outlook, and Teams.
• Exceptional verbal and written skills.
• Internal systems experience preferred.
• Experience with internal optional products preferred.
• Sound judgment in problem solving and solutions to minimize risk.

Responsibilities

• Become a subject matter expert with OneMain Optional products for customer support.
• Manage both inbound and outbound customer contacts concerning Optional Products.
• Demonstrate active listening to offer appropriate support or solutions with focus on quality and first call resolution.
• Maintain accurate account documentation and dispositions.
• Process customer requests for product cancellation in compliance with regulations.
• Review accounts for outstanding refund checks and re-issue as needed.
• Identify operational issues and collaborate with team to resolve them.
• Ensure processing volumes meet service level agreements.
• Engage customers across web chat, text, and phone to provide timely responses.

Skills

Exceptional verbal and written skills

Attention to detail

Problem solving

Education

High School or GED

Tools

Microsoft Excel

Microsoft Outlook

Microsoft Teams

Internal systems

Internal optional products

Job description

OneMain Financial in London, KY is seeking a customer support specialist focused on Optional Products. You will become the subject matter expert for product terms, processing cancellations and refunds, and resolving customer inquiries across multiple channels.

Role emphasizes attention to detail, adherence to FDCPA and state/federal regulations, and high-quality, accurate account documentation. Strong communication and problem-solving are essential for success.