Customer Experience Associate

Shamrock Foods Company; Phoenix (AZ); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

401(k) Savings Plan

Profit Sharing

Paid Time Off

Growth opportunities

Continued education

Wellness programs

Job summary

Shamrock Foods Company is seeking a Customer Experience Associate to join a fast-paced team. The role focuses on accurate order management across sales, production, and operations, with a strong emphasis on communication and white-glove service to internal and external customers.

Ideal candidates will have 2+ years in customer service or order management, be proficient in Excel and ERP systems, and be ready to support production scheduling, inventory checks, and timely issue resolution.

Qualifications

• 2+ years in customer service, sales operations, or order management (manufacturing/foodservice preferred).
• Strong organizational skills and meticulous attention to detail.
• Proficient with ERP/order management systems, D365 a plus.
• Excellent written and verbal communication abilities.

Responsibilities

• Enter and manage sales orders aligned with production schedules.
• Process order modifications and substitutions with Sales Representatives.
• Communicate outages and alternative solutions proactively.
• Collaborate with Production and Scheduling to ensure feasibility and on-time fulfillment.
• Coordinate with Center of the Plate Specialist Team to meet customer program needs.

Skills

Attention to detail

Excellent communication

Multitasking

ERP systems

Excel

Team collaboration

Tools

Microsoft D365

Microsoft Excel

Job description

Shift Details: 4/10 schedule (Sunday, Monday, Thursday, Friday, 7:00 am to 5:30 pm)

We are seeking a highly attentive, detail-oriented Customer Experience Associate to join our fast-paced team at a leading meat manufacturer. This role is vital in ensuring exceptional service across our sales, production, and operations teams. The ideal candidate will be passionate about accuracy, cross-functional communication, and providing white-glove service to both internal stakeholders and external customers.

Essential Duties

• Accurately enter and manage sales orders for our stock-at-foods program in alignment with production schedules.
• Process order modifications and substitutions in collaboration with Sales Representatives.
• Proactively communicate product outages and alternative solutions.
• Partner daily with Production and Scheduling to ensure order feasibility and timely fulfillment.
• Work closely with the Center of the Plate Specialist Team to ensure key customer program needs are met.
• Liaise with QA and Sales on high visibility “Orange Dot” customer accounts to ensure service issues are prioritized and tracked to resolution.
• Run and distribute key sales and inventory reports as assigned.
• Research and verify inventory availability and communicate actionable insights to internal teams.
• Serve as a liaison between the customer-facing teams and operational teams, ensuring communication is clear, timely, and solutions-oriented.
• Maintain a customer-first mindset, anticipating needs and resolving issues with urgency and professionalism.
• Regular and reliable attendance.
• Other duties assigned

Qualifications

• 2+ years’ experience in customer service, sales operations, or order management role (manufacturing or foodservice industry preferred).
• Strong organizational skills and meticulous attention to detail.
• Comfortable navigating ERP and order management systems (Microsoft D365 is a plus).
• Excellent written and verbal communication skills.
• Ability to manage multiple priorities and pivot in a dynamic environment.
• Proficient in Microsoft Excel and reporting tools.
• Positive, team-oriented mindset with a solution-driven approach.
• Experience working with production or fulfillment teams.
• Knowledge of protein or perishable product handling.
• Ability to think critically and act with urgency in high-pressure situations.
• Flexibility in a dynamic work environment, including working on weekends and holidays.

Corporate Summary

At Shamrock Foods Company, people come first – our associates, our customers, and the families we serve across the nation. A privately-held, family-owned and -operated Forbes 500 company, Shamrock is an innovator in the food industry and has been since being founded in Arizona in 1922.

Our Mission

At Shamrock Foods Company, we live by our founding family’s motto to “treat associates like family and customers like friends.”

Why work for us?

Benefits are a major part of your overall compensation, and we believe offering them at an affordable cost is not only the right thing to do, but it helps keep you and your family healthy. That’s why Shamrock Foods pays for the majority of your health insurance, allowing you to take home more of your paycheck. And it doesn’t stop there - our associates also enjoy additional benefits such as 401(k) Savings Plan, Profit Sharing, Paid Time Off, as well as our incredible growth opportunities, continued education and wellness programs.

• 401(k) Savings Plan
• Profit Sharing
• Paid Time Off
• growth opportunities
• continued education
• wellness programs

Equal Opportunity Employer

At Shamrock Foods Company all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, veteran status, sexual orientation, gender identity or any other basis protected by applicable law.