Customer Experience Specialist | 4/10 Schedule & Growth

Shamrock Foods Company; Phoenix (AZ); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

401(k) Savings Plan

Profit Sharing

Paid Time Off

Growth opportunities

Continued education

Wellness programs

Job summary

Shamrock Foods Company is seeking a Customer Experience Associate to join a fast-paced team. The role focuses on accurate order management across sales, production, and operations, with a strong emphasis on communication and white-glove service to internal and external customers.

Ideal candidates will have 2+ years in customer service or order management, be proficient in Excel and ERP systems, and be ready to support production scheduling, inventory checks, and timely issue resolution.

Qualifications

• 2+ years in customer service, sales operations, or order management (manufacturing/foodservice preferred).
• Strong organizational skills and meticulous attention to detail.
• Proficient with ERP/order management systems, D365 a plus.
• Excellent written and verbal communication abilities.

Responsibilities

• Enter and manage sales orders aligned with production schedules.
• Process order modifications and substitutions with Sales Representatives.
• Communicate outages and alternative solutions proactively.
• Collaborate with Production and Scheduling to ensure feasibility and on-time fulfillment.
• Coordinate with Center of the Plate Specialist Team to meet customer program needs.

Skills

Attention to detail

Excellent communication

Multitasking

ERP systems

Excel

Team collaboration

Tools

Microsoft D365

Microsoft Excel

Job description

Shamrock Foods Company is seeking a Customer Experience Associate to join a fast-paced team. The role focuses on accurate order management across sales, production, and operations, with a strong emphasis on communication and white-glove service to internal and external customers.

Ideal candidates will have 2+ years in customer service or order management, be proficient in Excel and ERP systems, and be ready to support production scheduling, inventory checks, and timely issue resolution.