Customer Care Pro - Support for Innovative Tech Solutions

Corning Incorporated; Glendale (AZ); On-site; USD 40,000 - 55,000; Full time

Job summary

Corning Incorporated in the United States is seeking a customer service professional to ensure satisfaction by addressing inquiries, resolving complaints, and providing product information. You will handle quotes, orders, returns, and other order management tasks, build strong relationships with customers and cross-functional teams, and ensure timely response.

The role includes a daytime schedule (40 hours/week), with some flexibility for training, and requires a 2-year degree or equivalent

Qualifications

• 2-year degree required or 5+ years of experience in Customer Service or similar field
• Strong oral and written communication skills
• Ability to build relationships across all levels of the organization
• Experience with Microsoft Office, Excel, Word, and SharePoint

Responsibilities

• Execute quotes, orders, and return authorizations accurately
• Communicate product discrepancy information to customers
• Maintain positive relationships with customers and internal teams
• Understand and execute contractual agreements
• Ensure timely responsiveness across customers

Skills

Customer service

Communication skills

Problem solving

Multitasking

Data entry

Education

2-year degree or equivalent

Tools

Microsoft Office

Excel

Word

SharePoint

Job description

Corning Incorporated in the United States is seeking a customer service professional to ensure satisfaction by addressing inquiries, resolving complaints, and providing product information. You will handle quotes, orders, returns, and other order management tasks, build strong relationships with customers and cross-functional teams, and ensure timely response.

The role includes a daytime schedule (40 hours/week), with some flexibility for training, and requires a 2-year degree or equivalent