Customer Operations Specialist - CPG Order & Logistics

nsifoods; Elmhurst (IL); Hybrid; USD 50,000 - 70,000; Full time

Job summary

nsifoods based in Elmhurst, IL is seeking a Customer Operations Specialist to manage customer order processing and operational coordination.

The ideal candidate will have ERP experience, strong communication skills, and attention to detail. This position supports logistics coordination and ensures top-notch customer service. Remote work is available, but candidates must live within 1-2 hours of Elmhurst for in-person meetings.

Qualifications

• 2–3 years of experience in customer operations, sales support, or order management in the CPG/food industry.
• Experience working with retail customers or supermarket chains is a plus.
• Familiarity with EDI systems is desired.

Responsibilities

• Manage customer orders from PO receipt through delivery.
• Confirm order details and communicate ETAs to customers.
• Coordinate internally with Sales, Operations, and Accounting.

Skills

Customer order management

ERP (SAP Business One)

Communication skills

Problem-solving skills

Google Sheets proficiency

Attention to detail

Education

Bachelor's degree in business administration or related field

Tools

SAP Business One

Google Workspace

Job description

nsifoods based in Elmhurst, IL is seeking a Customer Operations Specialist to manage customer order processing and operational coordination.

The ideal candidate will have ERP experience, strong communication skills, and attention to detail. This position supports logistics coordination and ensures top-notch customer service. Remote work is available, but candidates must live within 1-2 hours of Elmhurst for in-person meetings.