Customer Care & Orders Specialist

Performance Food Group (New); Pana (IL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Day 1 health benefits

Employee stock purchase plan

401K employer matching

Education assistance

Paid time off

Job summary

Performance Food Group is seeking a Customer Service Associate to assist customers with orders and inquiries, ensuring satisfaction and timely, accurate responses. You will input orders, process credits, and coordinate with vendors to keep shipments moving smoothly.

This on-site role in Illinois requires strong communication, organization, and the ability to handle multiple tasks while maintaining a courteous, professional demeanor; the team supports America's food distribution network and

Qualifications

• High school diploma or equivalent required.
• 1 year or less of customer service or call center experience preferred.
• Excellent verbal and written communication skills.
• Strong organization with attention to detail and accuracy.
• Ability to manage multiple priorities while maintaining quality.
• Proven customer relation and problem-solving skills.
• Ability to work independently and with a team.
• Proficiency with Microsoft Outlook and related Suite programs.

Responsibilities

• Input customer orders.
• Input customer credits.
• Input order and invoicing information accurately and in a timely manner.
• Assist customers with orders and problems. Contact vendors and request samples for customers.
• Provide informative and professional assistance when working with the public, customers, vendors, and co-workers.
• Perform administrative duties such as checking faxes and mail daily, writing sample requests and special orders when necessary.
• Attend training and Customer Service meetings.
• Strong organizational skills and proactive communication.
• Performs other related duties as assigned.

Skills

Customer service

Order entry

Communication

Multitasking

Attention to detail

Teamwork

Microsoft Outlook

Education

High School Diploma/GED

Tools

Microsoft Excel

Job description

Performance Food Group is seeking a Customer Service Associate to assist customers with orders and inquiries, ensuring satisfaction and timely, accurate responses. You will input orders, process credits, and coordinate with vendors to keep shipments moving smoothly.

This on-site role in Illinois requires strong communication, organization, and the ability to handle multiple tasks while maintaining a courteous, professional demeanor; the team supports America's food distribution network and