Customer Operations Specialist — Admin & Liaison

Gainesville Regional Utilities; Gainesville (FL); On-site; USD 42,000 - 62,000; Full time

Job summary

Gainesville Regional Utilities (GRU) is seeking a detail-oriented Staff Specialist to support Customer Operations within the Customer Service Department. The role involves administrative and operational support, handling inquiries, preparing reports, maintaining confidential records, and assisting with budgets and meetings.

The ideal candidate will be organized, adaptable, and capable of managing multiple priorities in a fast-paced utility environment, with a focus on customer service and

Qualifications

• This role requires a high school diploma or equivalent and 3 years of administrative support experience.
• Strong written and verbal communication, with attention to detail and discretion.

Responsibilities

• Support department leadership with administrative tasks, reports, and correspondence.
• Coordinate agendas, minutes, and meeting materials for department meetings.
• Assist with budgeting, special projects, and departmental initiatives.
• Liaise with internal and external stakeholders to gather information.

Skills

Administrative skills

Customer service

Records management

Office communication

Education

High School Diploma

Tools

Office software

Job description

Gainesville Regional Utilities (GRU) is seeking a detail-oriented Staff Specialist to support Customer Operations within the Customer Service Department. The role involves administrative and operational support, handling inquiries, preparing reports, maintaining confidential records, and assisting with budgets and meetings.

The ideal candidate will be organized, adaptable, and capable of managing multiple priorities in a fast-paced utility environment, with a focus on customer service and