Community-Oriented Customer Service Specialist I

City Of Gainesville, FL; Gainesville (FL); On-site; USD 27,000 - 37,000; Full time

Benefits offered by this job

On-site fitness centers

Tuition reimbursement

On-site medical staff

Wellness program

Job summary

City of Gainesville is seeking a Customer Service Specialist in the RTS Administration to assist residents with planning and accessing services. You will respond to inquiries via phone, mail, internet, or in person and help process payments and permits.

The role requires a high school diploma, two years of customer service experience, and a valid Florida driver license. It offers full-time hours and a robust benefits package for City employees.

Qualifications

• High school diploma or GED and two years of customer service experience.
• Valid Florida driver license required.
• Proficiency with office software and data entry.

Responsibilities

• Serve as primary contact for customers and City employees to answer and process requests.
• Verify and evaluate qualifications, plans, and documents for compliance with City policies and laws.
• Coordinate processing of customer payments, deposits, permits, and services; handle delinquent accounts and disputes.
• Maintain records; assist in policy and procedure development; coordinate with other departments and outside vendors.

Skills

Customer service

Oral communication

Written communication

Computer skills

Record keeping

Vendor coordination

Education

High school diploma or GED

Two years customer service experience

Job description

City of Gainesville is seeking a Customer Service Specialist in the RTS Administration to assist residents with planning and accessing services. You will respond to inquiries via phone, mail, internet, or in person and help process payments and permits.

The role requires a high school diploma, two years of customer service experience, and a valid Florida driver license. It offers full-time hours and a robust benefits package for City employees.