Customer Contact Representative I

Search Results; United States; On-site; USD 42,000 - 67,000; Full time

Benefits offered by this job

Medical and Dental Plans

LGERS retirement plan

On-Site Health Clinic

Paid Holidays, Vacation and Sick Leave

Flexible Spending Accounts

Professional Development

Tuition Assistance Program

Wellness Programs

Computer Purchase Program

Job summary

Greenville Utilities Commission is seeking a Customer Contact Representative I to provide exceptional customer service and support across multiple utility services. You will handle inquiries by phone, email, or in person, aiming to resolve issues and maintain strong customer relationships.

The role requires a high school diploma, at least one year of customer contact experience, and strong organizational skills.

Qualifications

• High School Diploma or GED required.
• Over one year of customer contact experience preferred.
• Ability to communicate with customers and employees by phone, email, or in-person.

Responsibilities

• Provide customer service and support for a variety of functions and processes.
• Deliver individualized solutions for diverse customer problems.
• Build and maintain positive client relationships in a fast-paced environment.

Skills

Customer service

Communication

Microsoft Word

Microsoft Excel

Spanish (plus)

Education

High School Diploma or GED

Tools

Oracle CCS

Job description

++Customer Contact Representative I++

A rewarding career starts at Greenville Utilities, where all team members matter. GUC provides a friendly and supportive work environment – as we all work together to bring sustainable and reliable utility solutions to our community every day. We value our employees by offering opportunities for professional and personal development, recognition and a safe work environment. If you have a commitment to supporting and building our community, we want your energy and talent as part of our diverse team.

Salary Range: $42,411.20 – $67,412.80

Anticipated starting salary: $42,411.20

GUC is searching for a highly motivated professional to provide assistance and support for a variety of customer service-related functions and processes. We are currently recruiting for a Customer Contact Representative I who will provide exceptional customer service through dedication to teamwork, customer satisfaction, and superior service for a multi‑utility company in a fast‑paced environment. As part of our team, you will be responsible for delivering individualized solutions for a diverse set of problems. Your ability to listen and respond attentively to customer needs and the ability to create and maintain relationships with clients is essential.

Minimum Requirements:

• High School Diploma or G.E.D.
• Over one year of customer contact experience
• Strong organizational skills
• Excellent work ethic
• Ability to efficiently multi‑task
• Ability to quickly learn specialized computer programs
• Ability to effectively communicate with customers and employees by phone, email, or in‑person
• Ability to maintain regular attendance
• Valid Driver’s License – Preferred

The ability to communicate fluently in Spanish is a plus. Proficiency in Microsoft Word and Excel is a plus. Knowledge of Oracle CCS preferred.

Normal work schedule is Monday – Friday from 8:00 a.m. to 5:00 p.m.

Applications accepted until filled.

Your needs extend beyond a simple medical plan. That’s why we offer a wonderful portfolio of benefit options to enhance both your career and your life. Take advantage of the benefits that come with being a team member!

++Benefits include:++

• Medical and Dental Plans
• Local Government Retirement System (LGERS) regular full‑time and designated part‑time employees are eligible 401(k) and 457 plan, including company 401(k) employer contribution
• On‑Site Health Clinic
• Paid Holidays Vacation and Sick Leave
• Flexible Spending Accounts
• Professional Development
• Tuition Assistance Program
• Wellness Programs
• Computer Purchase Program

Employment is contingent upon passing a physical examination including a drug/alcohol screening and a comprehensive background check. To ensure consideration, a completed Greenville Utilities application must be received in the Human Resources Office. Interested persons can contact the Human Resources Office at [phone] if you have any questions. Our office is located on 617 Red Banks Rd., Greenville, NC 27858.

An Equal Opportunity Employer/Affirmative Action Employer

Greenville Utilities Commission participates in E-Verify