Staff Specialist (Customer Operations)

Gainesville Regional Utilities; Gainesville (FL); On-site; USD 42,000 - 62,000; Full time

Job summary

Gainesville Regional Utilities (GRU) is seeking a detail-oriented Staff Specialist to support Customer Operations within the Customer Service Department. The role involves administrative and operational support, handling inquiries, preparing reports, maintaining confidential records, and assisting with budgets and meetings.

The ideal candidate will be organized, adaptable, and capable of managing multiple priorities in a fast-paced utility environment, with a focus on customer service and

Qualifications

• This role requires a high school diploma or equivalent and 3 years of administrative support experience.
• Strong written and verbal communication, with attention to detail and discretion.

Responsibilities

• Support department leadership with administrative tasks, reports, and correspondence.
• Coordinate agendas, minutes, and meeting materials for department meetings.
• Assist with budgeting, special projects, and departmental initiatives.
• Liaise with internal and external stakeholders to gather information.

Skills

Administrative skills

Customer service

Records management

Office communication

Education

High School Diploma

Tools

Office software

Job description

Career Opportunities: Staff Specialist (Customer Operations) (812)

Gainesville Regional Utilities (GRU) is seeking a highly organized and customer-focused Staff Specialist to support Customer Operations within the Customer Service Department.

This position provides administrative and operational support to department leadership, assists with customer and internal inquiries, prepares reports and correspondence, maintains sensitive and confidential records, and supports special projects, budgets, meetings, and departmental initiatives. The Staff Specialist also serves as a liaison to internal and external stakeholders and may assist with agenda materials, meeting documentation, and other departmental records.

The ideal candidate will be detail-oriented, adaptable, and comfortable managing multiple priorities while exercising sound judgment and discretion in a fast-paced utility environment.

FLSA Exemption Status

Non-Exempt

Summary

This is intermediate-level, moderate to complex administrative and staff work supporting middle-to upper middle-level managers who oversee diverse activities in their divisions. Some judgment and discretion are required to perform duties that are mostly cyclical and recurring in nature and are covered by existing procedures or precedents, from which the incumbent normally selects the correct procedure and applies it. Matters of policy interpretation or of significance are normally referred to the supervisor for decision making.

Examples of Work

Assists the supervisor with research of labor agreement, and researches and responds to inquiries and complaints. Independently resolves routine to moderately complex complaints.

Gathers information, reviews, and compiles complex files on sensitive or confidential issues.

Assists in the planning, design, development and promotion of special events, goals, objectives, plans, and programs of supervisor’s assigned area.

Drafts are moderately complex to complex documentation on sensitive or confidential issues, and assist with the development, preparation, and monitoring of annual and project budgets and reports, as well as promotional materials as needed.

Serves as staff liaison to department heads, special committees, boards, or other entities. Initiates agenda items, prepares supporting materials and documentation, collects, prepares, and maintains official minutes.

Prepares, processes, reviews, monitors grant and other required documentation for the department.

Oversees division travel, accounting, payables, contract billing, timekeeping functions and project budgets.

Examples of Work (continued)

May perform tasks normally assigned to Staff Assistants as workflow and demands require.

Required to respond in emergency conditions.

Performs other duties as assigned.

Education

A High School Diploma or equivalent required.

Experience

Three (3) years of responsible administrative and staff support experience.

Must type at a minimum speed of 35 correct words per minute or at a higher speed, as set by the department.

Adaptability, Flexibility, Fostering Innovation

Contributes to Achieving GRU's Mission

Customer Focus

Safety

Accountability & Dependability

Contributes to a Positive Work Environment

Certifications

Valid Florida Class E Driver's License required

Knowledge, Skills, and Abilities

Thorough knowledge of office terminology, practices, and procedures, equipment and business English grammar and spelling.

Demonstrable proficiency in personal computers and relevant software.

Thorough knowledge of organizational structure and organizational policies, procedures and practices.

Ability to function independently through the application of knowledge and skills, good judgment, organization, planning, and problem solving.

Ability to analyze moderately complex information and prepare moderately complex reports.

Ability to maintain confidentiality and respond appropriately to sensitive or confidential issues.

Ability to understand and follow complex oral and written instructions and communicate effectively with co-workers and internal and external customers.

Knowledge, Skills, and Abilities (continued)

Ability to resolve customer complaints and answer inquiries.

Ability to communicate effectively, both orally and in writing.

Ability to organize and coordinate multiple work, and office staff assignments in a multi-functional work environment.

Physical Requirements

Climbing - Rarely/Never

Driving - Occasionally

Far Vision Acuity - Continually

Fine Manipulation - Often

Foot or Leg Controls - Occasionally

Gross Manipulation - Often

Hearing - Occasionally

Keyboarding - Continually

Lifting or Carrying>50 lbs. - Rarely/Never

Near Visual Acuity - Continually

Peripheral Vision - Often

Pushing or Pulling > 50 lbs. - Rarely/Never

Reaching Overhead-Rarely/Never

Sitting - Continually

Speaking - Often

Standing or Walking - Continually

Stooping, Kneeling, or Crawling - Rarely/Never

Required to work during emergency conditions.