Customer Contact Rep I – Utilities (Bilingual a Plus)

Search Results; United States; On-site; USD 42,000 - 67,000; Full time

Benefits offered by this job

Medical and Dental Plans

LGERS retirement plan

On-Site Health Clinic

Paid Holidays, Vacation and Sick Leave

Flexible Spending Accounts

Professional Development

Tuition Assistance Program

Wellness Programs

Computer Purchase Program

Job summary

Greenville Utilities Commission is seeking a Customer Contact Representative I to provide exceptional customer service and support across multiple utility services. You will handle inquiries by phone, email, or in person, aiming to resolve issues and maintain strong customer relationships.

The role requires a high school diploma, at least one year of customer contact experience, and strong organizational skills.

Qualifications

• High School Diploma or GED required.
• Over one year of customer contact experience preferred.
• Ability to communicate with customers and employees by phone, email, or in-person.

Responsibilities

• Provide customer service and support for a variety of functions and processes.
• Deliver individualized solutions for diverse customer problems.
• Build and maintain positive client relationships in a fast-paced environment.

Skills

Customer service

Communication

Microsoft Word

Microsoft Excel

Spanish (plus)

Education

High School Diploma or GED

Tools

Oracle CCS

Job description

Greenville Utilities Commission is seeking a Customer Contact Representative I to provide exceptional customer service and support across multiple utility services. You will handle inquiries by phone, email, or in person, aiming to resolve issues and maintain strong customer relationships.

The role requires a high school diploma, at least one year of customer contact experience, and strong organizational skills.