Public Service Support Specialist I

City of Gainesville; Gainesville (FL); On-site; USD 40,000 - 56,000; Full time

Benefits offered by this job

Health insurance

Pension plan

On-site fitness center

Tuition reimbursement

Wellness program

Job summary

City of Gainesville seeks a Community Builder in the Regional Transit System Administration to assist customers with planning and accessing services. You will serve as a primary contact, process payments, and coordinate with other departments.

A Florida driver license is required and two years of customer service experience is expected. This role emphasizes delivering excellent customer service in an office environment with regular hours and opportunities for growth in local government.

Qualifications

• High school diploma or equivalent.
• Two years of customer service experience or related area.
• Ability to type and possibly transcription duties.

Responsibilities

• Serve as primary contact for customers and city employees.
• Verify and monitor qualifications and documents for compliance.
• Respond to inquiries and process payments and services.
• Coordinate with City departments to obtain approvals.
• Maintain records and prepare technical reports.

Education

High School Diploma

Tools

Microsoft Office

CRM systems

Job description

City of Gainesville seeks a Community Builder in the Regional Transit System Administration to assist customers with planning and accessing services. You will serve as a primary contact, process payments, and coordinate with other departments.

A Florida driver license is required and two years of customer service experience is expected. This role emphasizes delivering excellent customer service in an office environment with regular hours and opportunities for growth in local government.