Customer Operations Specialist

Land O'Lakes, Inc.; Pocatello (ID); On-site; USD 26,000 - 29,000; Full time

Job summary

Land O’Lakes, Inc. is seeking a Customer Operations Specialist to support the warehousing team with order fulfillment, inventory management, logistics and related administrative tasks in Idaho. The role involves day shifts, with occasional weekends and overtime as needed to meet business demands.

The position supports the WinField United business, serving member-owners and partners. Candidates should have a high school diploma, at least two years of relevant experience, and proficiency with

Qualifications

• High school diploma or equivalent required.
• Two years of work experience required; accounting or office experience preferred.
• Proficiency with MS Word, Excel, Outlook and data entry.

Responsibilities

• Handle all aspects of order fulfillment inquiries via calls or emails.
• Monitor customer inventory agreements and perform cycle counts.
• Assist in fleet routing, reporting and processing freight claims.
• Provide general office support and purchase order processing.
• Support safety data entry and compliance as needed.
• Other duties as assigned for site success.

Job description

Job Summary

Customer Operations Specialist Pay Range: $19.00 to $21.00 per hour, depending on experience. Shift: Days. Shift from 8:00 AM to 4:30 PM (or 7:30 AM to 4:00 PM); Weekends/Overtime/Holidays as needed for business demands. As a Customer Operations Specialist, you’ll be a key member of our Land O’Lakes, Inc. warehousing team, supporting the team on order fulfillment, inventory management processes, logistics, and other administrative functions as necessary to meet the location’s needs. You will provide Join our team to become part of a member-owned co‑op that is Rooted In Tomorrow. This role is part of our WinField United business who supplies agricultural inputs, expertise, and technology to our member-owners and other partners.

Key Job Responsibilities

• Operations: you will be responsible for handling all aspects of order fulfillment inquiries from our customers. This would include communications via calls or emails, updating customers on delivery ETAs, order statuses, etc. You will also support the manager with forecasting and inbound orders/transfers.
• Inventory Management: you will assist in monitoring customer inventory agreements as well as cycle counts and reconciliation.
• Logistics: you will assist in fleet routing, reporting, record management, and processing freight claims.
• Administrative Support: you will provide general office support at the location. This would include items such as filing, processing purchase orders, office supply management, location projects, office housekeeping, and other administrative functions.
• Safety Compliance: you will assist the Manager with safety compliance data entry as needed.
• Other: Other duties will be assigned as needed for the site’s success.

Required Experience & Education

• Education: High School diploma or equivalent required; Post high school education preferred.
• Experience: Minimum of two years of work experience required. Two years of accounting or general office experience preferred. Warehouse experience preferred.
• Technology: Adequate knowledge and experience working with Microsoft Word, Excel, Outlook, copying/scanning and proficiency with data entry and/or digital order management systems preferred.

Required Competencies & Skills

• Fundamentals of mathematics.
• Excellent verbal and written communication skills.
• Ability to work independently and as part of a team.
• Ability and willingness to learn new applications and processes.
• Must be agile and adept at multi-tasking and changing priorities quickly.
• Attention to detail is a must.

Additional Information

Nothing in this job description restricts the management’s right to assign or reassign duties and responsibilities to this job at any time.

Job offers are contingent upon a successful drug screen and background review.

EOE M/F/Vets/Disabled.

Land O’Lakes, Inc. enforces a policy of maintaining a drug-free workforce, including post-employment substance abuse testing. The company engages in an interactive process to review requests for reasonable accommodations that may be needed to allow qualified individuals with disabilities to perform all the essential functions of the position. Requests for reasonable accommodation should be directed to the Hiring Manager.

About Land O'Lakes, Inc.

Join us and be part of a Fortune 250, farmer- and member-owned cooperative that is reimagining the business of food. We have been named a Top Workplace by Indeed and LinkedIn, and to the TIME 100 Most Influential Companies list. We provide a broad portfolio of benefits to keep you and your family at your best. Land O'Lakes is Where Your Future Takes Root. Land O’Lakes and our global entities support diversity in employment practices. Neither Land O’Lakes, nor its affiliates or search firms, will ever contact you and ask for confidential information over the phone or in email. If you receive a call or email like this, please do not provide the information being requested. If you need to submit a reasonable accommodation request to complete the employment application process, please call the HR Solution Center at 844-LOL-HR4U (844-565-4748) M-F 8:00am-4:30pm CT. Land O’Lakes is a Fortune 250, farmer-owned agriculture and food manufacturing cooperative. We are headquartered just outside the Twin Cities, with locations across the US and a presence in 60 countries around the world. For disability accessibility or disability accommodation help, please call our HR Solution Center at 844-565-4748, M-F 8:00am-4:30pm CT.