Customer Operations Specialist

ASSA ABLOY Global Solutions; Monroe (NC); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is on the lookout for a Customer Operations Specialist to enhance customer experience in Monroe, North Carolina. This pivotal role involves acting as a liaison between customers and service groups, ensuring effective communication and timely resolution of issues. The ideal candidate will possess exceptional communication skills and thrive in a fast-paced environment. Join a global leader in access solutions and contribute to a team that values innovation and customer satisfaction. This is a fantastic opportunity for those passionate about delivering top-notch service and making a difference.

Qualifications

• Prior experience in a high-paced customer service environment.
• Ability to multitask and operate in a fast-paced office.

Responsibilities

• Maintaining positive relationships with customers.
• Processing discrepancies and updating customers on progress.
• Ensuring timely resolution of work order delays.

Skills

Customer Service Experience

Exceptional Communication Skills

Organizational Skills

Proficiency in MS Office (Word, Excel, Outlook)

Education

High School Diploma

Some College Preferred

Job description

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• Administration, Facilities & Secretarial
• No Travel Required
• 18-Aug-2025

ASSA ABLOY Entrance Systems, Pedestrian Door Solutions is seeking candidates for a Customer Operations Specialist based in Monroe, North Carolina.

We seek a master communicator: The Customer Operations Specialist will be responsible for serving as the customer liaison for ASSA ABLOY Entrance Systems’ troubleshooting and resolving hold code delays to create improved efficiency and customer experience. This role will be expected to deliver highly effective, efficient communications over the phone, in person, and in writing, and have proficiency in Word, Excel and Outlook. This position is the bridge between the company’s service groups and our customers and plays an integral role in the company’s overall success. Customer service experience is essential.

Responsibilities:

• Maintaining positive relationships with our customers.
• Processing discrepancies with the customer via reporting prior to finalizing service order
• Answering calls from internal and external customers
• Updating customers with progress
• Ensuring work order delays and issues are resolved properly and on time.
• Maintaining customer reports and workflow management.
• Proactively following up with customers upon request (phone/email).
• Ability to multitask and juggle many assignments simultaneously.
• Ability to operate in a fast-paced, customer-focused office environment.

Requirements: The successful candidate will possess the following experience:

• Must have prior experience working in a high-paced, customer service environment.
• Exceptional communication (written/verbal) skills.
• Organized self-starter with an innovative system of follow up.
• Ability to prioritize and execute required tasks with urgency.
• Ability to read and follow instructions, both written and verbal.
• Must be a team player.
• Proficient in MS Office Programs (Word, Excel, Outlook).
• Must have a high school diploma; some college preferred.

We are the ASSA ABLOY Group
Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 63,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces – physical and virtual – safer, more secure, and easier to access.

As an employer, we value results – not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally.

As we welcome new people on board, it’s important to us to have diverse, inclusive teams, and we value different perspectives and experiences.