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Customer Operations Specialist

Jiffy.com

Dallas (TX)

Hybrid

USD 50,000 - 70,000

Full time

3 days ago

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Job summary

Join a leading company as a Customer Operations Specialist, where you'll ensure exceptional customer experiences while leveraging technology to optimize processes. This hybrid role offers flexibility and the opportunity to make a significant impact in a creative environment. If you're passionate about helping others and thrive in a fast-paced setting, we want to hear from you!

Benefits

Generous compensation and employer paid benefits

Annual wellness and professional development stipend

Opportunities to grow within the company

Hybrid work model with in-office training

Perks of getting lots of clothing

Qualifications

Proven problem-solving skills with experience in troubleshooting.
Strong technology acumen with experience using CRM systems.

Responsibilities

Handle inquiries via phone, email, or chat with urgency.
Use critical thinking to identify challenges and deploy solutions.
Collaborate with product and engineering teams to improve processes.

Skills

Problem-Solving

Customer Experience

Technical Insight

Multitasking

Education

Bachelor's or Associate's degree in Business Administration

Tools

Zendesk

CRM

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At Jiffy.com, we're America's go-to destination for the crafting processes. We empower crafters, small business owners, and hobbyists to turn their creative visions into reality with high-quality apparel, versatile transfer options, and custom shirts. Whether you're designing personalized creations or launching a business, we make the process fast, seamless, and fun. Join us as we deliver top-notch customer experiences and inspire a community of passionate makers!

As a Customer Operations Specialist, you'll be at the heart of our mission, ensuring our customers enjoy a smooth and exceptional journey. You'll help crafters, entrepreneurs, and creators overcome challenges, answer their questions, and succeed with their projects. From troubleshooting orders to assisting with print-ready artwork inquiries, your problem-solving skills and customer-first mindset will leave a lasting impact. You'll also play a crucial role in identifying and resolving technical issues and have a voice in shaping improvements to enhance the customer experience.

This hybrid role offers a mix of in-office collaboration and remote flexibility (3 days in office). Training is conducted in-office to set you up for success, build connections, and immerse you in the Jiffy culture.

Key Responsibilities:

Be a Customer Advocate & Problem-Solver: Handle inquiries via phone, email, or chat with urgency and precision, ensuring every interaction is customer-first and solution-driven
Diagnose and Troubleshoot Like a Pro: Use critical thinking and technical insight to identify challenges, uncover root causes, and deploy effective solutions
Leverage Technology to Drive Automation: Identify repetitive manual tasks and recommend automation strategies to streamline workflows and eliminate inefficiencies
Think Ahead & Improve the Experience: Spot trends in customer issues and proactively create solutions that enhance the overall support experience, reducing future contacts
Master Multiple Platforms & Data Tools: Navigate multiple applications (Zendesk, CRM, order management systems) with ease, ensuring accurate documentation and data-driven decision-making
Collaborate & Innovate: Share insights with product, engineering, and operations teams to improve processes and remove friction—driving faster, smarter service

Requirements

Qualifications:

Bachelor's or Associate's degree in Business Administration, Communications, or a related field (or equivalent experience)
Proven problem-solving skills, with experience in troubleshooting, root cause analysis, and process optimization
Strong technology acumen, with experience using CRM systems (Zendesk preferred), automation tools, and workflow management platforms
Ability to pass a pre-employment background screening
Obsessed with Customer Experience: You go beyond just answering questions—you see every challenge as an opportunity to eliminate pain points, create efficiencies, and improve processes
Tech-Savvy & Automation-Focused: You think like an innovator—leveraging AI, automation, and workflow optimizations to streamline service and improve speed to resolution
A Natural Problem-Solver: You analyze, troubleshoot, and resolve complex issues with efficiency and accuracy. You're resourceful, adaptable, and relentless in finding the best solutions
Multitasking & Prioritization Expert: You seamlessly manage multiple channels (phone, chat, email) while ensuring no customer is left behind
Sharp Attention to Detail: You document issues, track resolutions, and anticipate future needs with a data-driven approach
Agile & Resilient: You thrive in fast-paced, ever-evolving environments and are comfortable with change, shifting priorities, and new technologies
Passionate About Helping Creators: You understand the unique needs of crafters, small business owners, and hobbyists, and you're excited to help them bring their visions to life

Benefits

Why Join Jiffy?

Be part of a cutting-edge, automation-driven customer service team
Work on innovative projects that improve efficiency and eliminate manual processes
Make a real impact by shaping the future of customer experience
Hybrid work model with in-office training to set you up for success
Opportunities to grow within the company
Generous compensation and employer paid benefits
Annual wellness and professional development Stipend
Perks of getting lots of clothing!

At Jiffy.com, we don't just solve problems—we redefine how customer service is delivered. If you're passionate about customer experience, automation, and innovation, we'd love to hear from you!

Seniority level

Seniority level
Associate

Employment type

Employment type
Full-time

Job function

Job function
Other
Industries
IT Services and IT Consulting

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