Customer Operations & Revenue Lead

Atomus; San Francisco (CA); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Competitive salary

Comprehensive healthcare benefits

Stock options

Lunch provided three days a week

Housing incentive near SF office

Job summary

Atomus is seeking a Customer Operations Manager to own commercial and operational aspects of customer Accounts, including audit scheduling, invoicing, licensing and service agreements. You will travel 1–2 weeks per month, represent the company at events, and collaborate with Success, Compliance, Sales and Finance teams to keep contracts and timelines on track.

You will build processes, report renewals, and maintain accurate seat counts and entitlements while communicating clearly with customer

Qualifications

• 3+ years in customer operations or similar role in B2B SaaS or managed services.
• Hands-on billing, licensing and contract management experience.
• Comfort discussing pricing, renewals and terms with executives.
• Highly organized with ability to track many customer timelines.
• Advanced spreadsheet skills and proficiency with CRM and billing tools.

Responsibilities

• Own audit scheduling across customers, including CMMC assessments and renewals.
• Manage invoices, payments, disputes, credits and accounts receivable view.
• Handle license management, true-ups and renewals with on-time processing.
• Lead service agreements discussions and coordinate quotes with Sales.
• Plan and staff events, conferences and customer visits; travel 1–2 weeks/month.
• Maintain a single source of truth across CRM, billing, licensing and audits.

Skills

Customer operations

Billing & licensing

Executive comms

Organization & scheduling

Spreadsheet skills

CRM tools

Travel willingness

Tools

Chargebee

Stripe

Pax8

HubSpot

Job description

Atomus is seeking a Customer Operations Manager to own commercial and operational aspects of customer Accounts, including audit scheduling, invoicing, licensing and service agreements. You will travel 1–2 weeks per month, represent the company at events, and collaborate with Success, Compliance, Sales and Finance teams to keep contracts and timelines on track.

You will build processes, report renewals, and maintain accurate seat counts and entitlements while communicating clearly with customer