Customer Operations Lead: Audits, Billing & Licensing

Atomus; San Francisco (CA); On-site; USD 120,000 - 170,000; Full time

Benefits offered by this job

Stock options

Lunch provided

Housing incentive

Job summary

Atomus in San Francisco is seeking a Customer Operations Manager to own the commercial and operational aspects of each customer account. You’ll handle audit scheduling, billing, licensing and service agreements, working with Success, Compliance, Sales and Finance, and traveling 1–2 weeks per month to meet customers on site.

You should be highly organized, comfortable negotiating pricing and contract terms, and capable of building relationships with customer executives and third-party assessors

Qualifications

• 3+ years in customer operations, account management or similar role.
• Hands-on experience with subscription billing and license management.
• Confidence in pricing discussions and contract terms.
• Strong organizational skills and ability to track many timelines.
• Advanced spreadsheets; comfortable with CRM, ticketing and billing tools.
• Clear, professional written and verbal communication with executives.
• Willingness to travel 1–2 weeks per month.

Responsibilities

• Own audit scheduling across all customers, including renewals and assessments.
• Coordinate dates with customers, compliance, and external assessors; send NDAs and prep packs.
• Manage invoices, payments, disputes and credits; reconciliation with contracts.
• Maintain single source of truth across CRM, billing, licensing and audits.

Skills

Customer ops

Account mgmt

Billing ops

Subscription Billing

License mgmt

Pricing talks

Organizational

Excel

CRM tools

Executive comms

Travel-ready

Tools

Chargebee

Stripe

Pax8

HubSpot

Job description

Atomus in San Francisco is seeking a Customer Operations Manager to own the commercial and operational aspects of each customer account. You’ll handle audit scheduling, billing, licensing and service agreements, working with Success, Compliance, Sales and Finance, and traveling 1–2 weeks per month to meet customers on site.

You should be highly organized, comfortable negotiating pricing and contract terms, and capable of building relationships with customer executives and third-party assessors