Account Manager

Atomic Object; Grand Rapids (MI); On-site; USD 90,000 - 130,000; Full time

Job summary

Atomic Object is seeking an Account Manager to grow Grand Rapids client partnerships and drive revenue across the account portfolio. You will own end-to-end relationship management, from contract negotiations through renewal and expansion, partnering with Delivery Leads to align client goals with Atomic capabilities.

You will build trust with stakeholders, lead negotiations, and support teams with strategic account planning.

Responsibilities

• Build and maintain relationships with key client stakeholders at multiple levels (executive, senior, and operational)
• Conduct regular check-ins with clients to understand business drivers, priorities, surface concerns, and identify opportunities for Atomic to add more value
• Build and maintain a relationship map for each account - identify advocates, detractors, and new stakeholders to engage
• Serve as the first escalation point for client concerns that aren't addressed by the project team
• Maintain long-term relationships with past clients through CRM tracking and regular outreach
• Meet with client stakeholders on a 4-6 week basis to request feedback. Process the feedback and share with teams and MPs as appropriate
• Own revenue targets for assigned account portfolio - track run rate vs. budget vs. contract timeline
• Drive contract renewals with improved terms (rates, duration, team size, payment timeline) and minimize gaps between engagements
• Identify and pursue expansion opportunities within existing accounts - new budget pools, new stakeholders, new business value, adjacent business units
• Consultatively sell new engagements in partnership with Delivery Leads - draft proposals covering budget, team composition, and timeline
• Track and report on primary success metrics: total revenue, account profitability, NPS, renewals, expansion, and network outreach
• Manage the renewal process end-to-end for assigned accounts - budget planning, rate negotiations, timeline, and team sizing
• Manage MSA and SOW terms, understand key legal provisions, and work to manage contractual risk
• Increase rates on a regular cadence aligned with market and value delivered, in close collaboration with Managing Partners
• Coordinate with Operations and Finance on invoicing and accounts receivable - own follow-up on past-due accounts (0-30 days) and escalate at 45+ days
• Support Delivery Leads as a strategic sounding board - provide client business context, help craft stakeholder messaging, and support risk communication
• Serve as an escalation point for delivery risk and personnel issues between Atomic and client employees
• Support project teams through process and team changes to me

Job description

Atomic is growing a diverse and inclusive team of curious, creative people who love creating great software for our clients.

We're looking for a strategic relationship builder who is passionate about growing client partnerships, driving revenue, and helping our consulting teams deliver outstanding results.

Company

Since 2001, Atomic Object has designed and developed software products for web, mobile, desktop, and embedded devices. We were founded on the belief that not all software is created equal. Many people can write code, but it takes a close-knit team of passionate people to create exceptional, innovative products that change the way people do business.

We're an employee-owned company with 140+ Atoms based in our Grand Rapids, Ann Arbor, Chicago, and Raleigh offices. Unlike many other technology companies, we have a flat organization. There is no corporate ladder to climb. As a company that values transparency, we practice open-books management.

Job Overview

POSITION

The Account Manager plays a key role in the health and growth of Atomic Object's Grand Rapids office. They own the full lifecycle of select client relationships - from contract negotiation through renewal and expansion - and are accountable for the revenue performance of their account portfolio.

This role sits at the intersection of client success and business growth. The Account Manager builds strategic, trust-based relationships with client stakeholders, partners closely with Delivery Leads to support project teams, and drives new revenue through account expansion, referrals, and proactive business development. They partner with Managing Partners and Delivery Leads to connect our clients' business goals with what Atomic can deliver.

This is not a passive relationship management role. The Account Manager is a strategic partner to clients - someone who understands their business, anticipates their needs, and positions Atomic as a long-term advisor rather than a vendor. Internally, they bring commercial discipline and client context that helps the office make smarter decisions about staffing, pricing, and growth.

The Account Manager works in close collaboration with the Managing Partners and Delivery Leads to ensure accounts are healthy, growing, and de-risked. Along the way, they will sharpen their skills in consultative selling, contract management, and strategic account planning.

DETAILS

• Home base in Grand Rapids, MI
• Expectation to be generally present in the office and/or on-location with clients
• Weekly local client visits and occasional national travel for client meetings, events, or conferences

Key Responsibilities

CLIENT MANAGEMENT & RELATIONSHIP BUILDING

• Build and maintain relationships with key client stakeholders at multiple levels (executive, senior, and operational)
• Conduct regular check-ins with clients to understand business drivers, priorities, surface concerns, and identify opportunities for Atomic to add more value
• Build and maintain a relationship map for each account - identify advocates, detractors, and new stakeholders to engage
• Serve as the first escalation point for client concerns that aren't addressed by the project team
• Maintain long-term relationships with past clients through CRM tracking and regular outreach
• Meet with client stakeholders on a 4-6 week basis to request feedback. Process the feedback and share with teams and MPs as appropriate

REVENUE OWNERSHIP & ACCOUNT GROWTH

• Own revenue targets for assigned account portfolio - track run rate vs. budget vs. contract timeline
• Drive contract renewals with improved terms (rates, duration, team size, payment timeline) and minimize gaps between engagements
• Identify and pursue expansion opportunities within existing accounts - new budget pools, new stakeholders, new business value, adjacent business units
• Consultatively sell new engagements in partnership with Delivery Leads - draft proposals covering budget, team composition, and timeline
• Track and report on primary success metrics: total revenue, account profitability, NPS, renewals, expansion, and network outreach

CONTRACT & COMMERCIAL MANAGEMENT

• Manage the renewal process end-to-end for assigned accounts - budget planning, rate negotiations, timeline, and team sizing
• Manage MSA and SOW terms, understand key legal provisions, and work to manage contractual risk
• Increase rates on a regular cadence aligned with market and value delivered, in close collaboration with Managing Partners
• Coordinate with Operations and Finance on invoicing and accounts receivable - own follow-up on past-due accounts (0-30 days) and **escalate at 45+ days**

TEAM COLLABORATION & DELIVERY SUPPORT

• Support Delivery Leads as a strategic sounding board - provide client business context, help craft stakeholder messaging, and support risk communication
• Serve as an escalation point for delivery risk and personnel issues between Atomic and client employees
• Support project teams through process and team changes to me