Driver Services Representative

Circle Logistics Inc.; Orlando, Northern (FL, KY); Hybrid; USD 36,000 - 48,000; Full time

Job summary

Circle Logistics Inc. in Orlando is seeking a detail-oriented Driver Services Representative to join our team. This entry-level role links drivers, customers, and operations to ensure seamless freight coordination and exceptional service delivery.

You will learn brokerage processes from load management to shipment tracking while supporting drivers with professionalism and empathy in a fast-paced environment.

Qualifications

• High school diploma or equivalent required.
• 1-3 years in customer service, operations, data entry, call center, dispatch, or logistics.
• Proficient with Microsoft Suite and web-based software.
• Strong attention to detail and ability to multitask.
• Excellent written and verbal communication skills.

Responsibilities

• Respond to driver inquiries and customer concerns with empathy and professionalism, providing clear and concise information.
• Enter new load orders and shipment information into proprietary web-based software systems with accuracy and attention to detail, learning brokerage-specific processes and industry standards.
• Conduct proactive check calls to track and trace drivers throughout pickups and deliveries, maintaining clear and transparent communication while building relationships with drivers.
• Coordinate internal correspondence with drivers to ensure accurate documentation and timely updates on shipment status, gaining hands-on experience in freight coordination.
• Monitor freight movement across multiple tracking platforms to verify accurate delivery times and proactively notify customers of potential delays.
• Collect, organize, and maintain proper documentation for each shipment, ensuring all records are complete and accessible.
• Maintain consistent outbound call volume while prioritizing quality interactions and customer satisfaction.
• Balance multiple tasks simultaneously while maintaining organizational systems and meeting daily performance goals.

Skills

Communication

Customer service

Data entry

MS Office

Time management

Problem solving

Education

High school diploma

Associate degree

Tools

CRM systems

Job description

Circle Logistics is a third-party logistics (3PL) firm focused on delivering three core promises to our customers:

• No Fail Service
• Personalized Communication
• Innovative Solutions

We leverage technology, industry experience, and employee ingenuity to provideindustry-leading transportation solutionsthat keep America moving.

Job Description

We are seeking a detail-oriented and customer-focused Driver Services Representative to join our team in Orlando. This is an excellent entry-level opportunity to launch your career in freight brokerage and transportation logistics. In this role, you will be the vital link between our drivers, customers, and internal operations, ensuring seamless coordination and exceptional service delivery. You will work in a dynamic, fast-paced environment where your organizational skills, communication abilities, and problem-solving mindset will directly impact customer satisfaction and operational efficiency. As you grow with us, you'll develop a comprehensive understanding of how freight brokerage operations work, from load management to shipment tracking, while supporting our drivers and customers with professionalism and empathy.

Key Responsibilities

• Respond to driver inquiries and customer concerns with empathy and professionalism, providing clear and concise information
• Enter new load orders and shipment information into proprietary web-based software systems with accuracy and attention to detail, learning brokerage-specific processes and industry standards
• Conduct proactive "check calls" to track and trace drivers throughout all pickups and deliveries, maintaining clear and transparent communication while building relationships with drivers
• Coordinate internal correspondence with drivers to ensure accurate documentation and timely updates on shipment status, gaining hands-on experience in freight coordination
• Monitor freight movement across multiple tracking platforms to verify accurate delivery times and proactively notify customers of potential delays
• Collect, organize, and maintain proper documentation for each shipment, ensuring all records are complete and accessible while understanding the importance of documentation in brokerage operations
• Maintain consistent outbound call volume while prioritizing quality interactions and customer satisfaction
• Balance multiple tasks simultaneously while maintaining organizational systems and meeting daily performance goals

Qualifications

Required Qualifications

• High school diploma or equivalent
• 1-3 years of work experience in customer service, operations, data entry, call center, dispatch, or logistics
• Strong attention to detail and ability to maintain accuracy while managing multiple tasks
• Excellent written and verbal communication skills
• Proficiency with Microsoft Suite and web-based software applications
• Demonstrated ability to prioritize, organize, and balance competing demands effectively
• Strong teamwork and collaborative skills with the ability to work cross-functionally
• Problem-solving abilities and resilience in fast-paced environments
• Time management skills and ability to meet performance targets
• Knowledge of tracking and tracing systems or willingness to learn quickly

Preferred Qualifications

• Associate's degree or higher
• Previous call center or customer service experience
• Familiarity with logistics, transportation, or dispatch operations
• Experience with driver communication and coordination
• Knowledge of freight management or shipment documentation processes

Additional Information

All your information will be kept confidential according to EEO guidelines.

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