Customer Operations Representative

Monster Energy; Corona (CA); On-site; USD 23,419 - 31,684; Full time

Job summary

Monster Energy is seeking a Customer Operations Representative in Corona, CA, responsible for managing the order lifecycle in SAP, ensuring accuracy, and collaborating across teams for seamless operations.

The ideal candidate will possess a Bachelor's degree related to communications or supply chain, with 1-3 years of customer service and supply chain experience. The role offers competitive compensation ranging from $17 to $23 USD per hour.

Qualifications

• 1-3 years of experience in Customer Service.
• 1-3 years of experience in Supply Chain Operations.
• Proficient in SAP is preferred.

Responsibilities

• Manage order lifecycle in SAP, ensuring accuracy.
• Collaborate with cross-functional teams to resolve order issues.
• Communicate timely updates to customers regarding orders.
• Prepare internal reports on order statuses.
• Participate in process improvement projects.

Skills

Customer Service

Order Management

Cross-Functional Coordination

Education

Bachelor's Degree in Communications, Supply Chain, or related field

Tools

SAP

Microsoft Office Suite

Job description

Forget about blending in. That's not our style. We're the risk takers, the trailblazers, the gamechangers. We're not perfect and we don't pretend to be. We're raw, unfiltered, and a bit unconventional. Our drive is just like our athletes, unrivaled. The power is in your hands to define what success looks like and where you want to take your career. It's not just about what we do, but about who we become along the way. We are much more than a brand here. We are a way of life, a mindset. Join us.

A Day in the Life:

In the position of Customer Operations Representative, you will be responsible for managing the end-to-end order lifecycle for finished goods, ensuring accurate and timely processing in SAP. Serve as a key liaison between customers, sales, supply chain, and logistics teams to deliver exceptional service and operational efficiency.

The Impact You'll Make:

• Order Lifecycle Management in SAP - Enter, validate, and maintain customer orders in SAP. Ensure pricing, quantities, and delivery dates are accurate.
• Cross‑Functional Coordination - Collaborate with Sales, Supply Chain, and Logistics to resolve order issues.
• Communicate proactively on delays or changes.
• Customer Communication and Issue Resolution - Provide timely updates to customers on order status. Investigate and resolve discrepancies or complaints.
• Reporting - Prepare reports for internal stakeholders.
• Continuous Improvement and Process Support - Participate in projects to improve order management processes.

Who You Are:

• Bachelor's Degree in Communications, Supply Chain, or a related field of study.
• Between 1-3 years of experience in Customer Service.
• Between 1-3 years of experience in Supply Chain Operations.
• Proficient in Microsoft Office Suite. SAP experience preferred.

Monster Energy provides competitive total compensation. The estimated hourly pay range for this position is $17 - $23 USD. Actual compensation may vary based on skills, qualifications, experience, and work location.

Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.