Consumer Relations Representative (Temp Only)

Monster Energy; Corona (CA); On-site; USD 23,419 - 31,684; Full time

Job summary

Dormont Manufacturing Co is seeking a dedicated Consumer Relations Representative in Corona, California. You will be responsible for providing exceptional customer service, handling inquiries across various communication channels.

The ideal candidate has a Bachelor’s degree, relevant experience, and strong proficiency in Microsoft Excel. Join the team and you'll be part of a vibrant environment that values communication and customer satisfaction. Competitive compensation is offered, with an hourly pay range of $17 to $23.

Qualifications

• Minimum 1 year of experience in consumer relations or call center.
• Intermediate to advanced level of Microsoft Office Suite.
• Excellent data entry skills.

Responsibilities

• Answer calls, emails, and written communication from consumers.
• Create and maintain reports in the Consumer Relations database.
• Initiate internal investigations with appropriate business partners.
• Maintain relationships with internal departments.
• Perform other duties as assigned.

Skills

Customer service

Data entry

Microsoft Office Suite (Excel)

Bilingual (Spanish or French)

Education

Bachelor’s Degree in business or communications

Job description

About Monster Energy:

Forget about blending in. That’s not our style. We’re the risk‑takers, the trailblazers, the game‑changers. We’re not perfect, and we don’t pretend to be. We’re raw, unfiltered, and a bit unconventional. But our drive is unrivaled, just like our athletes. The power is in your hands to define what success looks like and where you want to take your career. It’s not just about what we do, but about who we become along the way. We are much more than a brand here. We are a way of life, a mindset. Join us.

A day in the life:

Step into the role of Consumer Relations Representative at Monster Energy and become the ultimate champion of customer service! You’ll deliver top-notch support, providing accurate info and swift solutions to all questions, inquiries, and challenges our customers throw your way. Partner up with our awesome internal teams to tackle customer inquiries head‑on, ensuring they’re reviewed, processed, and analyzed faster than a Monster can rev up your day. Ready to join the frontlines and make an impact? Let’s rock this!

The impact you’ll make:

• Answer calls, e-mails, and written communication from consumers regarding all Monster Energy product lines.
• Create and maintain reports in the Consumer Relations database by imputing new consumer inquiries. Process reports, analyze data, and identify and elevate trend data to appropriate business partners.
• Initiate internal investigations with appropriate business partners. Acts as coordinator, gathers additional information, and works closely with other departments to complete record requirements.
• Maintain relationships with internal departments to help identify and provide solutions.
• Perform other duties as assigned.

Who you are:

• Prefer a Bachelor’s Degree in the field of business, communications, or related areas
• Additional Experience Desired: Minimum 1 year of experience in consumer relations, customer service, or call center
• Computer Skills Desired: Intermediate to advanced level of Microsoft Office Suite, specifically Excel functionality.
• Excellent data entry skills.
• Preferred Certifications: N/A
• Additional Knowledge or Skills to be Successful in this role: Fluent in Spanish or French a plus (read/write/speak)

Monster Energy provides competitive total compensation. The estimated hourly pay range for this position is listed below. Actual compensation may vary based on skills, qualifications, experience, and work location.

Pay Range

$17—$23 USD

For United States applicants:
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
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