Customer Operations Coordinator

BackStretch; Minneapolis (MN); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical, dental, and vision plans

401(k) with company match

PTO and holidays

Volunteer days

Job summary

BackStretch, a transportation and logistics leader in Minneapolis, is seeking a Customer Operations Coordinator. You’ll tender loads, schedule pickups, track shipments, and keep customers informed every step of the way. This is a fully onsite role in the West End with a fast, collaborative team.

We value energy and communication over experience. If you’re a high‑energy, extroverted multitasker who stays calm under pressure, you’ll fit right in.

Qualifications

• Strong verbal and written communication skills.
• The ability to stay calm, cool, and collected under pressure.
• A genuine capacity to multitask without losing accuracy or composure.
• A self-starter mentality: you get in your seat, you prioritize, and you don't need to be hand-held.
• High energy and an extroverted personality that can match the pace of an open, collaborative office.

Responsibilities

• Tender loads and manage freight activity within the Transportation Management System (TMS).
• Schedule pickup and delivery appointments with warehouses and customers.
• Track shipments in real time and proactively communicate status updates to customers.
• Support Key Account Managers in managing their accounts.
• Assist with spot quoting and ensure billing is set up accurately.
• Accept and evaluate freight offers.
• Identify and resolve shipment issues quickly; escalate billing or operational concerns to leadership and relevant teams.
• Prioritize your daily workload across load entry, tracking, reporting, and account management.
• Monitor report cards and ensure all entries are accurate and complete.

Skills

Communication

Multitasking

Calm under pressure

Self-starter

Team player

Tools

TMS

Job description

Now is the time to join this transportation and logistics company in massive growth!

Why apply today?

• Room to actually grow — Over 60% of new hires say they joined for the growth, and they're not wrong. This company genuinely promotes from within, backs it up with real training, and gives you the tools to move up.
• Get rewarded for your effort — Competitive base salary plus an uncapped commission structure means your earning potential isn't decided for you. How far you go is largely up to you.
• Experience isn’t everything, energy matters — You don't need to have done it all before. If you bring the soft skills, the hustle, and a willingness to learn, this is a place that will meet you where you are and help you figure out the rest.
• A team that moves fast and builds real things — High energy, collaborative environment, and a product that's genuinely leading in the industry. It's the kind of place where you'll actually feel the work matters.
• Excellent benefits plan — medical, dental, vision plans, Career and Leadership Development Programs, and the list goes on

About the company

Our client brings together massive carrier capacity, cutting-edge technology, and industry-leading logistics expertise. They create more efficient ways for shippers and carriers to move freight across North America, and they're looking for sharp, energetic people to help them do it.

The role

As a Customer Operations Coordinator, you are the connective tissue between freight, carriers, and customers. You're tendering loads, scheduling pickup and delivery appointments, tracking shipments from inception to final mile, and keeping customers informed every step of the way. As you grow into the role, you'll expand into spot quoting and setting up billing correctly, accepting and deciding on offers, and taking on greater ownership of the accounts you support.

The candidate who thrives here is high-energy, extroverted, team-oriented, and genuinely energized by their environment.

What you'll do on a typical day

• Tender loads and manage freight activity within the Transportation Management System (TMS)
• Schedule pickup and delivery appointments with warehouses and customers
• Track shipments in real time and proactively communicate status updates to customers
• Support Key Account Managers in managing their accounts
• Assist with spot quoting and ensure billing is set up accurately
• Accept and evaluate freight offers
• Identify and resolve shipment issues quickly; escape billing or operational concerns to leadership and relevant teams
• Prioritize your daily workload across load entry, tracking, reporting, and account management
• Monitor report cards and ensure all entries are accurate and complete

What you need to succeed

At a minimum, you'll need:

• Strong verbal and written communication skills: comfortable on the phone and in email
• The ability to stay calm, cool, and collected under pressure
• A genuine capacity to multitask without losing accuracy or composure
• A self-starter mentality: you get in your seat, you prioritize, and you don't need to be hand-held
• High energy and an extroverted personality that can match the pace of an open, collaborative office

Nice to have

• Experience in a high-volume, fast-paced service environment (restaurant and hospitality backgrounds translate exceptionally well here)
• A track record of managing multiple priorities and different personalities with patience and professionalism
• A general understanding of the transportation or logistics industry
• 1+ year of customer service or sales experience

The details

• Location: Relocated to a new office in the West End, St. Louis Park Area
• Schedule: Fully onsite Monday through Friday. Standard hours are 7:00 AM to 4:00 PM.
• Flex Days: 14 additional flex days available, usable as extra work-from-home days or schedule adjustments.

Why join

Benefits include:

• Comprehensive medical, dental, and vision plans
• 401(k) retirement plan with up to 5% company match
• Pre-tax accounts for eligible expenses
• Company-paid disability and life insurance
• Employee Assistance Program (EAP)
• Career and Leadership Development Programs
• Paid time off, company holidays, and volunteer days

Our culture

The team is high-energy, communicates openly, solving problems together. They value collaboration, diverse perspectives, and strong relationships. This is where you'll do your best work.