Customer Operations Project Coordinator

Mysunshare; Denver (CO); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Health insurance

Disability coverage

Life insurance

401(k) plan

Stock option plan

Paid time off

Paid holidays

Office closed for holidays

Job summary

SunShare is seeking a Customer Operations Project Coordinator in Denver to drive smooth internal operations and successful execution of community solar projects. You will coordinate onboarding, track milestones, and partner with cross‑functional teams to optimize processes.

The role requires 2+ years managing data and schedules, plus strong communication and proficiency with Microsoft Office, Google Suite, Salesforce, Smartsheet, and AI tools.

Qualifications

• 2+ years of relevant professional experience managing data, schedules, and projects.
• Strong verbal and written communication and organizational skills.
• Ability to work independently and take ownership of goals with minimal direction.

Responsibilities

• Create and maintain SOPs, process maps, and templates for onboarding and project execution.
• Audit tools and workflows to reduce redundancy and friction.
• Design and improve customer operations processes, tracking timelines, costs, and outcomes.
• Maintain data integrity across SunShare systems through data entry and quality control.
• Lead schedule update meetings and communicate changes to stakeholders.
• Prepare reports and dashboards highlighting risks and opportunities.
• Coordinate with cross-functional teams to rollout new processes and drive adoption.
• Manage competing priorities and meet deadlines with proactive communication.

Skills

Verbal and written communication

Organizational skills

Independent work

Data management

Tools

Microsoft Office

Adobe

Google Suite

AI productivity tools

Salesforce

Smartsheet

Job description

POSITION SUMMARY

Want to jumpstart a career in solar energy and help accelerate the clean energy transition? As Customer Operations Project Coordinator at SunShare, you’ll play a central role in ensuring smooth internal operations and successful execution of projects that drive the acquisition, onboarding, and management of community solar subscribers. You’ll collaborate with cross‑functional teams to implement and improve complex organizational processes, track key milestones, and keep the Customer Operations team accountable for its deliverables. You’re detail oriented, tech‑savvy, comfortable working with large data sets, and passionate about making the world a cleaner, brighter place!

DUTIES & RESPONSIBILITIES

• Create and maintain SOPs, process maps, and templates that standardize how the team manages subscriber onboarding and project execution.
• Audit existing tools and workflows to identify and consolidate redundant tools and procedures, reducing friction and keeping the team focused on high‑value work.
• Support the design and continuous improvement of Customer Operations business processes, driving and measuring project timelines, costs, and outcomes in alignment with department goals.
• Maintain data integrity across SunShare’s systems through data entry, document management, and quality control.
• Lead schedule update meetings to ensure all project activities are accurately recorded; verify timing and sequencing of project schedules; and communicate changes and constraints to internal stakeholders in a timely manner.
• Provide input on project milestone narratives and priorities to support schedule risk mitigation and decision‑making; prepare reports and dashboards that give stakeholders a clear, at‑a‑glance view of risks and opportunities.
• Coordinate with cross‑functional teams on the scoping, evaluation, and rollout of new processes, including facilitating user adoption.
• Manage competing priorities effectively, meet deadlines, and communicate proactively with stakeholders at all levels.

DESIRED REQUIREMENTS & EXPERIENCE

• 2+ years of relevant professional experience managing data, schedules, and projects.
• Strong verbal and written communication and organizational skills.
• Proficiency in Microsoft Office, Adobe, Google Suite, and AI productivity tools.
• Experience with Salesforce and Smartsheet.
• Excellent problem‑solving skills and a proactive approach to asking questions and seeking clarity.
• Ability to work independently and take ownership of goals with minimal direction.
• Genuine passion for building a career in renewable energy.

COMPENSATION & BENEFITS

• Annual salary range of $70,000 to $90,000 depending on experience.
• Health insurance with up to 100% of premiums covered by the company.
• Company-sponsored short‑ and long‑term disability coverage.
• Company-sponsored life insurance coverage.
• Eligibility to participate in a company‑matched 401(k) plan.
• Eligibility to participate in SunShare’s stock option plan.
• Paid time off.
• Paid holidays.
• Office closed Christmas Day through New Year’s Day.

SunShare is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.