Customer Engagement Specialist

Sunrun Inc.; Lehi (UT); On-site; USD 29,000 - 38,000; Full time

Job summary

Sunrun Inc. is seeking an Energy Specialist to be the primary contact for customers, tailoring solutions to their solar journey. You will build lasting relationships and proactively address needs, turning challenges into positive outcomes while guiding customers through their energy experience.

The role emphasizes account management, escalation handling, and creating seamless customer experiences with Sunrun’s solar and storage offerings.

Qualifications

• High School Diploma; Bachelor's degree preferred.
• 2–3 years of customer service, experience, or account management.
• Energy or solar experience not required but preferred.
• Experience with MS Office, G Suite, DocuSign and Salesforce.

Responsibilities

• Energy Specialist: be customer's trusted point of contact and tailor solutions to their needs.
• Proactively anticipate customer needs and offer personalized solutions.
• Navigate escalated issues efficiently and professionally to ensure satisfaction.
• Empower account management with negotiation and de-escalation to maintain trust.
• Ensure accurate, timely responses to customer questions and resolve complex issues.
• Regular account reviews to recommend products and services for ongoing solar journeys.

Skills

Customer Service

Customer Experience

Account Management

Communication Skills

Education

High School Diploma

Bachelor's degree preferred

Tools

MS Office

G Suite

DocuSign

Salesforce

Job description

At Sunrun, we’re on a mission to change the way the world interacts with energy, and we’re building a company and brand that puts power at the center of life. To do it, we’re designing a dynamic culture where employee development, well-being, and safety come first. It’s why we’ve become the #1 home solar and battery company in America. We’re unlike any other residential energy company. Our vertically integrated model gives us total control over every part of the energy lifecycle – from sale through installation and beyond – so you can find endless opportunities for growth. Come join a career you can grow in and a culture you can run with.

We’re on a mission to make energy more reliable and affordable for more people. We provide an opportunity with storage and solar to help people access greater energy independence without the big upfront costs. Sunrun is the largest dedicated residential solar and storage company in the country and has a mission to bring stably priced resilient power to the masses.

RESPONSIBILITIES

• Energy Specialist: As an Energy Specialist, you’ll be our customer's trusted point of contact. Your mission is to offer personalized assistance and support, tailoring solutions to their unique needs and preferences. You’ll build enduring connections that go beyond transactions, fostering a culture of care and empowerment.
• Proactive Anticipation: Anticipate customer needs before they arise. By understanding their solar journey, you’ll provide personalized solutions that enhance their experience. Your proactive approach ensures seamless service and exclusive offerings, reinforcing our commitment to excellence.
• Navigating Complexities with Grace: When faced with escalated issues or intricate queries, you’ll handle them efficiently and professionally. Swift resolution and customer satisfaction are your priorities. Leverage your relationships to advocate for their concerns, providing constructive feedback that drives continuous improvement.
• Empowered Account Management: Using your account management skill set, you’ll guide customers through their solar experience. Your negotiation and de-escalation expertise will turn challenging situations into positive outcomes, maintaining trust and confidence.
• Seamless Customer Experience: Think outside the box when resolving complex issues. Ensure accurate and timely responses to customer questions. Your creative thinking and empowered mindset contribute to a seamless journey.
• Enhancing Solar Experiences: Regular account reviews allow you to recommend products and services that enhance each customer’s solar journey. By staying attuned to their evolving needs, you’ll contribute to their long-term satisfaction.

QUALIFICATIONS

• High School Diploma
• Bachelor's degree preferred
• At least 2-3 years experience with Customer Service or Customer Experience, or Customer Management
• Previous energy or solar experience is not required but preferred
• Experience managing accounts preferred
• Highly proficient with applications such as MS Office, G Suite, DocuSign, and Salesforce including an ability to learn new systems

Recruiter: Chris Simotas ([e-mail])

Starting salary/wage for this opportunity: $20.73 to $27.63

Compensation decisions will not be based on a candidate's salary history.

This job description outlines the primary responsibilities, some essential job functions, and qualifications for the role. It may not include all essential functions, tasks, or requirements. If you are a qualified individual with a disability and you need reasonable accommodation during the hiring process or to perform this role, please contact us at [e-mail].

Sunrun is proud to be an equal opportunity employer that does not tolerate discrimination or harassment of any kind. We believe that empowering people and valuing their differences are essential for our mission of connecting people to the cleanest energy on earth. Learn more here: EEO | Sunrun