Customer Experience & Operations Specialist

Survoy's Superior Service; Cleveland (OH); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Competitive wages!

Medical – Dental – Vision Benefits Start Day 1

Paid time off

Job summary

Survoy's Superior Service in Cleveland, Ohio is looking for a Customer Operations Specialist. This role involves managing service jobs and ensuring excellent customer experiences. The ideal candidate will have at least 2–3 years of experience in service coordination and invoicing.

Key responsibilities include coordinating with customers and field teams, managing job documentation, and monitoring customer satisfaction. Strong organizational skills and a utility-player mindset are essential.

Qualifications

• Minimum 2–3 years of experience in service coordination, invoicing, or customer service.
• Strong working knowledge of warranty process and customer interactions.
• Ability to manage multiple competing priorities in a fast-paced environment.

Responsibilities

• Manage full lifecycle of a service job from intake to post-service follow-up.
• Coordinate between customers and field teams to ensure satisfaction.
• Monitor satisfaction trends and manage contract renewals.

Skills

Service Coordination

Customer Experience

Invoicing

Verbal Communication

Organizational Skills

Microsoft Office Suite (Excel, Outlook, Word)

Education

2–3 years of experience in service coordination, invoicing, or customer service

3–5 years of experience preferred

Tools

ServiceTitan

Salesforce

Job description

Survoy's Superior Service in Cleveland, Ohio is looking for a Customer Operations Specialist. This role involves managing service jobs and ensuring excellent customer experiences. The ideal candidate will have at least 2–3 years of experience in service coordination and invoicing.

Key responsibilities include coordinating with customers and field teams, managing job documentation, and monitoring customer satisfaction. Strong organizational skills and a utility-player mindset are essential.