Customer Operations Lead - Inbox & CX Improvement

Ultimate Staffing; BLOOMINGTON (MN); On-site; USD 60,000 - 75,000; Full time

Benefits offered by this job

PTO 20 days

Health Insurance

HSA

Life Insurance

EAP

401(k) match

Job summary

Ultimate Staffing in Bloomington, MN is seeking a Customer Operations Manager to serve as a key liaison between customers, partners, and internal teams. This role blends customer support, operations, process improvement, and cross-functional coordination to ensure an exceptional service experience.

The ideal candidate is highly organized, detail-oriented, and thrives in a fast-paced environment where communication, problem-solving, and relationship management are critical to success.

Qualifications

• 3-5+ years in Customer Operations or related fields.
• Experience managing a high-volume inbox or support queue.
• Strong written communication and issue research skills.
• Proven ability to coordinate across multiple departments.
• Proficiency with Excel and cross-functional collaboration.

Responsibilities

• Serve as a primary contact for customer and partner inquiries.
• Manage a high-volume shared inbox and draft customized responses.
• Coordinate with internal teams to resolve issues and maintain data integrity.
• Develop SOPs and drive process improvements.
• Lead cross-functional projects and ensure timely follow-up.

Skills

Customer Operations

Account Management

Customer Success

Operations Coordination

Logistics

Service Delivery

Excel

CRM experience

Education

Bachelor's degree in Business/Operations/Supply Chain

Tools

CRM systems

ERP systems

Ticketing platforms

Job description

Ultimate Staffing in Bloomington, MN is seeking a Customer Operations Manager to serve as a key liaison between customers, partners, and internal teams. This role blends customer support, operations, process improvement, and cross-functional coordination to ensure an exceptional service experience.

The ideal candidate is highly organized, detail-oriented, and thrives in a fast-paced environment where communication, problem-solving, and relationship management are critical to success.