Customer Operations Manager: Analytics & Growth

Singapore Post; Miami (FL); On-site; USD 110,000 - 165,000; Full time

Benefits offered by this job

Health insurance and benefits package

401k with employer match

Parental leave program

Volunteer leave

Job summary

Simpro Group is seeking a Manager, Customer Operations to lead a team of operations analysts and drive excellence across post-sale functions. You will partner with customer success and go-to-market leaders to ensure disciplined execution, accurate forecasting, and data-driven decision making.

You will design incentive structures, manage capacity planning, and deliver executive-level insights while coordinating cross-functional initiatives to optimize workflows and productivity.

Qualifications

• Bachelor’s degree or equivalent practical experience in a related field.
• Proven experience in customer operations, revenue operations, business operations, finance, or commercial consulting within a SaaS environment.
• Leadership experience with developing and managing operational teams.
• Strong proficiency in incentive compensation design, quota frameworks, and capacity planning for post-sale teams.
• Experience in operational planning, KPI management, pipeline forecasting, and executive reporting.
• Deep familiarity with enterprise CRM platforms, BI software, and data analytics tools.
• Active capability in utilizing AI and automation to optimize workflows and decision-making.
• Advanced analytical, financial modeling, and problem-solving skills.

Responsibilities

• Partner with post-sale leadership to drive execution and manage operating rhythms.
• Establish operational structures, accountability, and execution discipline across units.
• Manage customer lifecycle analytics, pipeline visibility, and revenue forecasting models.
• Evaluate performance data to surface trends and growth opportunities.
• Align financial targets with frontline operational goals and budgeting frameworks.
• Lead GTM planning including capacity modeling and quota allocation.
• Design and manage incentive structures aligned with performance metrics.
• Develop and mentor a team of operations analysts.
• Streamline workflows with AI/automation to boost efficiency.
• Deliver executive reporting and root-cause analyses for decision-making.

Skills

Customer operations

Revenue operations

Business operations

Finance knowledge

Commercial consulting

Leadership

Incentive compensation design

Capacity planning

Operational planning

KPI management

Pipeline forecasting

Executive-level reporting

CRM platforms

Business intelligence

Data analytics

AI and automation tools

Analytical & financial modeling

Cross-functional collaboration

Communication skills

Education

Bachelor’s degree in Business, Finance, Operations, Economics, or related field

Tools

CRM platforms

Business intelligence software

Data analytics tools

AI automation tools

Job description

Simpro Group is seeking a Manager, Customer Operations to lead a team of operations analysts and drive excellence across post-sale functions. You will partner with customer success and go-to-market leaders to ensure disciplined execution, accurate forecasting, and data-driven decision making.

You will design incentive structures, manage capacity planning, and deliver executive-level insights while coordinating cross-functional initiatives to optimize workflows and productivity.