Customer Operations Manager

Urschel Laboratories, Inc.; Chesterton (IN); On-site; USD 85,000 - 115,000; Full time

Benefits offered by this job

Quarterly bonus

ESOP

Medical/Dental/Vision

401(k) with employer match

Free Health Clinic

Paid Holidays

Onsite fitness center

Education reimbursement

Community involvement

Job summary

Urschel Laboratories, Inc. is seeking a Customer Operations Manager to oversee Customer Service and Global Logistics, ensuring efficient order-to-shipment flow with top-notch customer support and regulatory compliance. The role reports to the Director of Supply Chain and is based at the Chesterton, Indiana headquarters.

The ideal candidate has a Bachelor’s degree and proven experience improving business processes, leading teams, and using data to drive decisions. Some travel may be required.

Qualifications

• Bachelor’s degree in a related field or equivalent experience.
• Experience leading customer service and logistics operations.
• Strong data-driven decision making and problem solving.

Responsibilities

• Lead Customer Service and Global Logistics operations.
• Establish and monitor service levels and KPIs.
• Drive continuous improvement through processes and technology.
• Collaborate cross-functionally to resolve issues and support business needs.

Skills

Customer Service

Global Logistics

KPIs

Process Improvement

Cross-functional Collaboration

Education

Bachelor’s degree

Job description

Urschel, a 100% employee-owned company, is seeking a Customer Operations Manager to join our Supply Chain team. Reporting to the Director of Supply Chain, the Customer Operations Manager will oversee all activities related to Customer Service and Global Logistics, ensuring efficient operations, exceptional customer support, regulatory compliance, and continuous improvement throughout the order-to-shipment process. This position is not remote and will be required to report daily to the Corporate Headquarters in Chesterton, Indiana.

Urschel employee-owners design and manufacture industrial cutting equipment for food processing and allied industries around the world from our global headquarters located in Chesterton, Indiana, U.S.A. Consumers purchase goods manufactured on Urschel cutting equipment on a daily basis. Advanced manufacturing technologies are utilized at our climate controlled, clean, and environmentally conscious facility.

Company Benefits, Rewards and Perks:

• Quarterly performance award bonus based on overall company performance
• Employee Stock Ownership Plan (ESOP), Stock Issued Annually
• Medical, Dental, Vision Insurance Available on 1st Day of Employment
• Low Health, Dental, Vision Insurance Premiums and Deductibles
• Free Health Clinic (Available to Employees and Their Dependents)
• 401(k) with Employer Matching
• Free Life Insurance
• Paid Holidays
• Free 24/7 Access to An Onsite Workout Center with Personal Trainers
• Education Reimbursement Program
• Support for Community Involvement/Philanthropy

Job Duties:

• Lead Customer Service and Global Logistics operations, ensuring efficient execution and a strong customer experience.
• Establish and monitor service levels, KPIs, and operational performance to measure results and ensure accountability.
• Drive continuous improvement through process optimization, technology, and automation.
• Collaborate cross-functionally to resolve issues, improve order-to-shipment processes, and support evolving business needs.

A Bachelor’s degree is required, preferably in Supply Chain, Business, Operations Management, or a related field. The ideal candidate will have demonstrated experience evaluating and improving business processes, implementing change, and using data to support decision‑making. Strong leadership, problem‑solving, communication, and cross‑functional collaboration skills are essential, along with strong computer skills and the ability to manage multiple priorities. Some travel may be required.

EEO/Veterans/Disability

Position Posted: 8/27/2026

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